Virtual Banker

Description

The Video Banker is responsible for providing customer transaction services using video enabled interactive teller technology (ITM) via two ways, and presenting a positive, professional image and meeting or exceeding customer expectations.

• Monitor technical problems and correct deficiencies; monitor processing systems for efficient utilization.
• Answer customer inquiries relating to bank products and services.
• Recognize sales opportunities and refer clients to sales associates. Remain current on products, services, policies and procedures.
• Perform customer account transaction and maintenance activities accurately.
• Strive for first contact resolution of customer inquiries, transactions and problem resolution.

Data entry, multi-tasking, attention to detail, outgoing, customer oriented.

Contract to Hire position based out of Cincinnati, OH.

Pay range $18.00 - $18.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jan 27, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.