Legal Account Resolution Specialist

$2k Retention Bonus during your 1st year of Employment!

Are you looking to start your career in the Legal field or continue a career in customer service? Join our Team!

Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting. They are responsible for making outbound calls and taking inbound calls, notifying and/or locating consumers with delinquent accounts and attempting to secure payments. All consumers of our clients are in the post‑judgment, legal stage of collections; managing files throughout the legal process is an important responsibility in this role.

If you have a strong focus on customer service and learning paired with technical skills, please read on and apply to be considered.

• 8:00am – 4:45pm, Monday through Friday set schedule
• Potential hybrid schedule after 6 months of employment
• No weekends or evenings

• Request form letters to consumers or representatives to notify and encourage payment of delinquent accounts
• Contact consumers or representatives by telephone to determine reason for overdue payment and attempt payment resolution
• Calculate payment arrangements and negotiate settlements which may require supervisor/client approval
• Document information about financial status of consumers and status of collection efforts and enter data to update notes on account
• Contact consumers, consumers’ representatives and attorneys to provide status updates and request/supply additional information and documentation; may also contact courts
• Obtain information to handle debit and check payments by phone
• Search internet, public records, city and telephone directories, credit bureau reports, vendor searches and contact employer and post office to locate consumer and/or consumer assets
• Make decisions for next activity on consumer files and monitor file for expected outcomes
• Follow up to ensure all available options are utilized to achieve payment of debt
• Meet minimum standards for daily calls, files worked and goals
• Handle files in accordance with company and client standards, follow scripts and regulatory compliance requirements
• Approach contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
• Complete all required training applicable to this position
• Maintain regular and predictable attendance – an essential function of this position
• Other duties as assigned

• High school diploma or general education degree (GED)
• 1–3 years relevant customer‑facing experience or an equivalent combination of education, training and experience
• Knowledge of basic computer operation, including internet research
• Effective verbal and written communication skills
• Must pass a background check and drug screening. In accordance with recent changes to Ohio law, we do not test for THC/Marijuana

• Compensation is $18.29/hr plus uncapped monthly bonus opportunities
  , with an average annual bonus of $10,000
• Employees proficient in Spanish may receive additional compensation
• Hybrid schedule potential after 6 months
• Paid Time Off (PTO) – 16 days annually + 9 company paid holidays
• Competitive benefits – Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance. Review benefits at our website.
• Promotional opportunities from within the firm
• Employee perks available from Verizon, car dealerships, local movie theaters, theme parks, etc.
• Earn incentives through monthly contests in a fun team environment
• Paid parking or public transit for first 180 days or until hybrid eligible, up to 6 months
• Onsite fitness center available to join

Employee must remain in a stationary position at a workstation for most of the job. Requires constant use of hands and fingers for typing and operating a computer and other office equipment. Must communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.

This position operates in a professional office environment with low to moderate noise levels and moderate interruptions. The workspace is well‑lit and climate controlled.

Weltman is an equal opportunity employer.