Intake Specialist- Clinical

Job Overview

This position is the first point of contact for customers accessing CH. Provides excellent customer service; answers questions and resolves issues while gathering confidential/sensitive information; enters registration data into the computer; schedules appointments; anticipates callers' needs and secures provisions for those needs; provides information; determines and triages emergent calls; explains services; communicates effectively with a diverse population and to a broad level of intellectual audiences;

receives clients/visitors at the front window; enters data into different database systems and for a variety of CH customers; files clinical charts and maintains accurate and current filing system. Functions at a high level of productivity; correctly manages the phone system; possesses excellent communication and customer service skills; demonstrates resourcefulness and teamwork; has ability to function in a highly stressful atmosphere;

has technical ability to operate multiple computer applications; is able to handle frequent interruptions; and holds a comprehensive knowledge of all CH services.

• High School Degree or GED in General Studies
• Highly proficient in Excel, Access, and other windows software and data entry
• Excellent communication and customer service skills Flexible
• Organized
• 1-2 years experience Customer Service clerical

In addition to the minimum qualifications listed, candidates with an RN or LPN license and relevant experience may be considered. Role alignment and compensation will be determined based on qualifications and organizational guidelines.

• Climbing - Rarely
• Hearing:
  Conversation - Consistently
• Hearing:
  Other Sounds - Consistently
• Kneeling - Occasionally
• Lifting 50+ Lbs - Rarely
• Lifting