Client Services Representative

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About L&E Research Inc.
L&E Research connects clients with consumers, medical professionals, business professionals, and more – for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E’s software and technology solutions.

The Client Services Representative (CSR) is the entry point to the Client Services team at L&E Research. In this highly visible, client‑facing role, the CSR supports daily facility operations and ensures our market research clients and respondents receive excellent service and hospitality. This role is intentionally structured to foster internal growth and provides a clear promotion pathway to Senior CSR.

• Greet and welcome clients and respondents upon arrival, creating a warm, professional first impression.
• Assist with food ordering, set up, and re‑plating for in‑facility sessions.
• Keep all client‑facing areas clean, stocked, and presentation‑ready during and after studies.
• Set up research rooms with required furniture, materials, signage, and technology per project specs.
• Tear down and reset rooms between sessions, ensuring rapid turnover and readiness.
• Run errands for supplies, food, or project needs as required (mileage reimbursed).
• Read/respond to emails and follow task lists communicated by the CSA or CSM.
• Print, copy, and prepare materials for studies.
• Assist with the use of office technology (e.g., laptops, printers, A/V equipment, streaming platforms like Focus Vision and L&E Streaming).
• Maintain confidentiality and protect sensitive client data at all times.
• Cover the front desk when needed, directing visitors, checking in respondents, and managing traffic flow.
• Answer and direct phone calls professionally; elevate complex inquiries to CSA or CSM.
• Take ownership of service tasks, including basic troubleshooting and alerting leadership to facility issues.

• Completion of all required IT and security training courses.
• Adherence to ISO compliance standards.

• Must be able to work flexible hours, including evenings and weekends, based on project schedules.
• Valid driver’s license, reliable transportation, and insurance (exceptions may apply by location).
• Strong interpersonal and communication skills.
• Professional demeanor and a collaborative, team‑first attitude.
• Ability to stand for extended periods on hard flooring, and to lift, carry, and move items weighing up to 25 pounds without interference.
• Demonstrates adaptability and a strong aptitude for learning and leveraging new technologies, including emerging AI tools, to enhance efficiency and insight.

• Prior experience in a Client Services, Hospitality, or Administrative Support role.
• Familiarity with Microsoft Office (Word, Excel, Teams), cloud storage (One Drive), and general office tech.
• Comfort working in fast‑paced environments and shifting priorities.

L&E Research, Inc. is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

13 – 17 USD per hour (Cincinnati).