Customer Service Specialist

Customer Service Specialist

Department: Dezign Comm

Employment Type: Full Time

Location: Cincinnati, OH

Compensation: $34,000 - $48,000 / year

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the primary point of contact for our customers, ensuring that they receive exceptional service and support throughout their interactions with our company. You will work to resolve inquiries, provide product information, and assist customers with various issues they may encounter.

• Serve as the first point of contact for customer inquiries via phone, email, or chat.
• Provide accurate information regarding product features, company services, and order status.
• Resolve customer complaints and issues promptly and efficiently, escalating when necessary.
• Maintain detailed records of customer interactions and transactions in the company database.
• Follow up with customers to ensure their issues have been resolved and they are satisfied.
• Collaborate with team members and other departments to improve the overall customer experience.

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills with a strong focus on customer satisfaction.
• Ability to handle challenging situations with patience and professionalism.
• Strong problem-solving skills and the ability to think critically when addressing customer concerns.
• Proficient in using customer service software and standard office applications.

• Competitive salary ranging from $34,000 to $48,000 per year.
• Opportunities for growth and career advancement.
• Paid time off and holidays.
• Health, dental, and vision insurance options.
• A supportive and collaborative work environment.
• Training and development opportunities.