Call Center Representative

Description

Performance Kings Honda is seeking professional, friendly, and customer-focused BDC Agents (Business Development Center Agents) or Call Center Representatives to join our award-winning team!

We proudly set the standard for automotive excellence with:

• Top Volume Honda Dealer in Cincinnati – 12 consecutive years
• 5× President’s Award Recipient
• 4× Master’s Circle Award Winner

Our commitment to customer care and community involvement has made us one of the most trusted and successful Honda dealerships in the region. Now we’re looking for motivated individuals who share our passion for delivering exceptional service.

• $16.00 - $19.00 per hour + bonuses
• Flexible hours available (mornings, afternoons, evenings, weekends)
• 40-hour workweek
• Bi-lingual candidates are encouraged to apply (not required)

• Paid time off
• 401(k) retirement plan with generous company match
• Medical insurance
• HSA and/or FSA options
• Dental and vision coverage
• Short- and long-term disability
• Life insurance
• Employee discounts on vehicles, parts, and services
• Comprehensive training and ongoing development
• Growth opportunities within a thriving, high-performing organization
• A positive, team-oriented environment that values innovation and customer care

As a BDC Agent / Call Center Representative
, you will be the first point of contact for our customers. Your role includes answering internet leads, making outbound follow-ups, scheduling appointments, and providing accurate information about our products and services. You will play a key part in enhancing customer satisfaction and creating lasting relationships.

• Assist customers with questions about vehicle availability, services, and appointments
• Make outbound calls to follow up with leads and scheduled appointments
• Convert inquiries into confirmed appointments and sales
• Maintain accurate records of all customer interactions in our CRM
• Collaborate with sales team to ensure seamless customer experience
• Maintain dealership service and inventory knowledge
• Offer vehicle values to service appointments daily

• High school diploma or equivalent (additional education or customer service experience preferred)
• Previous customer service or call center experience is a plus
• Coachable and take direction
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfortable using computers and CRM systems

If you are passionate about delivering exceptional customer service and want to grow with a dealership that values excellence,
apply today to join Performance Kings Honda as a BDC Agent.

Be part of a team that continues to set the benchmark in the automotive industry!