Customer Service Representative

Customer Service Representative – Cincinnati, OH

Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Cincinnati, OH.

Pay rate: $20/hr temporary: 2–3 months with possibility of extension or conversion.
For instant consideration for this role, click on Apply Now.

• Answer users' inquiries via telephone and email in a professional and courteous manner concerning system problems within appropriate time frames.
• Perform triage of incoming calls and exercise appropriate judgment in resolving, transferring, and recommending remedial actions to correct problems based on knowledge of system operation.
• Using available resources, system knowledge, and business and IT partners, troubleshoot and test issues or defects reported and exercise appropriate judgment in escalating problems of a more complex nature to more senior staff and/or Information Technology.
• Maintain accurate records, procedures, and call logs for department and management reporting. Properly complete the appropriate defect reports, tickets, or forms used for customer reported issues adhering to departmental policies and procedures.
• Accurately assess and perform mortgage change requests, and setup/changes to vendor, branch, and insurance companies.
• Continually learn and develop knowledge of Mortgage systems, products, and processes.
• Participate in team projects and engagement initiatives, act as a team leader for assigned projects, and mentor and train more junior employees.
• Assumes additional responsibilities as assigned.

Education/Certification Requirements:

• High School Diploma or GED

Experience Requirements:

• 2+ years of customer support, call center, contact center preferred
• Deadline and task-driven with ability to multitask
• Excellent verbal and written communication skills
• Strong analytical, attention to detail, and problem-solving skills
• Good leadership, initiative, and interpersonal skills
• Ability to work independently, as well as in a team environment
• Basic knowledge of computer hardware/software concepts and a working knowledge of Microsoft products
• Basic Mortgage knowledge preferred but not required

As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. To be considered, please follow the steps included upon your application. If you are interested in a Customer Service Representative in Cincinnati, OH
, apply NOW for instant consideration!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401(k) plan. Our benefits provide employees the flexibility to choose coverage that meets their individual needs. Associates may also be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, and Holiday pay where applicable.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

• Seniority level:
  Associate
• Employment type:
  
  Temporary
• Job function:
  Information Technology and Customer Service
• Industry: Banking