Senior Specialist, Corporate Consumer Relations

Job Description

As a Senior Specialist, Corporate Consumer Relations, you will research and respond to complex, high-risk customer complaints and inquiries identified as escalated by the 40.3 bank policy while mitigating reputational risk and protecting the Synchrony brand. We’re proud to offer flexibility: you can work remotely, from home, or from one of our offices. Occasionally you may be requested to commute to our nearest office for in‑person engagement activities such as team meetings, training and culture events.

• Research, read, interpret, and respond in writing to complaints/inquires that may be received in print, email, text message, handwritten images and/or scanned format.
• Act as a customer liaison and interface with process owners to bring resolution.
• Work directly with key federal and state regulatory agencies and the Better Business Bureau offices to bring resolution.
• Provide continuous customer service support to ensure one call resolution while maximizing retention opportunities and increasing customer loyalty.
• Analyze complaint trends and identify patterns to determine root cause and recommend opportunities.
• Complete all necessary documentation and tracking for the job function.
• Answer and complete telephone inquiries from customers and clients.
• Understand and adhere to compliance requirements in performing all job functions.
• Perform other duties and/or special projects as assigned.

• Minimum 6 months experience in a Synchrony Call Center Customer Service or Blend role.
• Knowledge of Synchrony policies and procedures.
• Ability to work within current hours of operation:
  Mon‑Fri 8am‑8pm ET, Sat 10am‑7pm ET (hours subject to change based on business need).
• Must not be on any active formal or final formal corrective action.
• Grade/Level: 07.
• The hourly rate range for this position is $24.50 – $34.00/hr USD, and is eligible for an annual bonus based on individual and company performance. Actual compensation will be based on work experience or skill level.

• Solid work ethic and effective interpersonal skills.
• Strong analytical skills.
• Demonstrated ability to handle confidential material.
• Experience in Microsoft Office programs.
• Multi‑tasking skills with strong attention to detail.
• Ability to effectively communicate with peers and management through verbal and written communications in a fast‑paced environment.
• 1+ years of training, reporting or leadership experience.

• You must be 18 years or older.
• You must have a high school diploma or equivalent.
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of onboarding.
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4‑7) must have 9 months of continuous service before they are eligible to post on other roles. After this, a minimum 6 months’ time in position is required to post for future non‑exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from their manager to post (or the manager and HR if criteria are not met).
• Legal authorization to work in the U.S. is required. We will not sponsor employment visas.

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard — but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs). We ensure all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you need special accommodations, please call our Career Support Line at 1‑866‑301‑5627.

Job Family Group:
Customer Service Operations