National Customer Care and Customer Risk Specialist

National Customer Care and Customer Risk Specialist

Join to apply for the National Customer Care and Customer Risk Specialist role at Patio Enclosures by Great Day Improvements

Overview

Great Day Improvements is an Equal Employment Opportunity Employer. If you have excellent customer service skills, join the Great Day Improvements team! The ideal candidate will have previous experience working in a customer service environment and will be responsible for ensuring our customers receive a quality phone experience.

Responsibilities

• Primarily responsible for assisting the National Customer Care Manager in maintaining a high level of customer service for both internal and external customers and assisting as a corporate liaison for affiliates and customers.
• Customer service communication with both private & public agencies (including BBB, Good Housekeeping, Attorney General, NARI, AAMA, etc.) to assist in resolving elevated customer concerns.
• Setting up services for customers.
• Researching and resolving customer complaints.
• Outbound Quality Calls and Collection Calls.
• Creation and maintenance of files including customer service database to ensure information is accurate, current, and without deviances.
• Communicating with affiliate offices and other departments within Champion.
• Provide feedback to Regional and Executive level management regarding company service issues or customer concerns.

Qualifications

• Excellent oral and written communication skills.
• Excellent problem resolution skills.
• Friendly, professional, and confident demeanor on the telephone and in person.
• Well versed in all Microsoft Office products.
• Ability to work independently and with minimal supervision.
• Skills in database management and record keeping.
• Strong organizational skills and ability to manage multiple priorities.
• Minimum 3 – 5 years of Customer Service Experience required.

Benefits

Competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.