Customer Relation Specialist

Join to apply for the CUSTOMER RELATION SPECIALIST role at Big Sandy Superstore
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Big Sandy Superstore was recently named one of America’s fastest growing home furnishings retailers. Our customer relations specialists are an important part of the company’s overall success. When customers receive an exceptional experience they return and refer us to friends and family. Our customer service jobs focus on helping customers with warranty issues, product concerns and processing orders in a timely manner to ensure a fully satisfied experience.

• Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
• Dental Insurance - Affordable dental insurance with no waiting period
• Vision Insurance - Quality vision coverage for very little cost
• Life Insurance - $10,000 Life Insurance Policy paid in full by the company
• 401K Plan - All administrative fees paid by the company
• ESOP - Employee Stock Ownership Program
• Paid Time Off - Competitive paid time off policies
• Employee Discount - Generous discount on all merchandise

• Verifies all information related to orders is accurate; identifies and corrects discrepancies
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, and account balances in compliance with corporate guidelines
• Provides customer service support by answering phones, managing counter inquiries, processing payments, and solving customer complaints and questions
• Completes and processes credit applications, payments, and financing paperwork
• Communicates with internal and external personnel in a professional and timely manner
• Maintains accurate files and processes to maximize productivity
• Performs clerical support for store staff as needed
• Other duties as assigned

• Excellent verbal and written communication and listening skills
• Basic reading and comprehension skills
• Basic numerical reasoning skills
• Ability to complete paperwork accurately, neatly and efficiently
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills

• Ability to sit, stand, bend, stoop, and reach regularly

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred

• Full-time/Regular

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.