National Customer Care and Customer Risk Specialist

National Customer Care and Customer Risk Specialist

Join to apply for the National Customer Care and Customer Risk Specialist role at Champion Windows & Home Exteriors

Great Day Improvements has immediate openings for an experienced National Customer Care Representative at our Sharonville office. The ideal candidate will have previous experience working in a customer service environment and will be responsible for ensuring our customers receive a quality phone experience.

• Primarily responsible for assisting the National Customer Care Manager in maintaining a high level of customer service for both internal and external customers and acting as a corporate liaison for affiliates and customers.
• Customer service communication with both private & public agencies (including BBB, Good Housekeeping, Attorney General, NARI, AAMA, etc.) to assist in resolving elevated customer concerns.
• Setting up services for customers.
• Researching and resolving customer complaints.
• Outbound quality calls and collection calls.
• Creation and maintenance of files including customer service database to ensure information is accurate, current, and without deviations.
• Communicating with affiliate offices and other departments within Champion.
• Provide feedback to regional and executive level management regarding company service issues or customer concerns.

• Excellent oral and written communication skills.
• Excellent problem resolution skills.
• Friendly, professional, and confident demeanor on the telephone and in person.
• Well versed in all Microsoft Office products.
• Ability to work independently and with minimal supervision.
• Skills in database management and record keeping.
• Strong organizational skills and ability to manage multiple priorities.
• Minimum 3–5 years of customer service experience required.

We offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account, and more.

Great Day Improvements is an Equal Employment Opportunity Employer.

Mid-Senior level

Full-time

Other

Construction