Business Operations Manager

Location

Nancy & David Wolf Holocaust & Humanity Center at the Cincinnati Museum Center

The Operations & Data Manager plays a critical role in supporting and optimizing the operational needs of the Nancy & David Wolf Holocaust & Humanity Center (HHC). Reporting directly to the Chief Operating Officer, this position will be responsible for supporting or leading cross‑departmental initiatives, streamlining processes, managing projects, and ensuring the integrity and accuracy of organizational data systems. The ideal candidate brings strong operational and systems management experience and strong execution capabilities, with a collaborative mindset and a deep appreciation for the nonprofit sector.

• Partner closely with Development, Finance, Marketing, Human Resources and Program teams to streamline business operations, support teamwide logistics, and align on shared goals
• Support business operational functions that cross multiple areas, troubleshooting and finding solutions for process improvements
• Coordinate financial workflows, ensuring clear and seamless process steps, in partnership with outsourced finance & accounting service provider
• Supervise the Administrative Assistant who also supports all departments

• Manage data platforms (e.g., Hubspot CRM, internal file structures)
• Provide internal user support and training for data tools
• Improve usage of organizational data systems
• Maintain high standards for data hygiene, reporting, and analytics to support decision‑making across departments
• Collect, track and organize impact measurement data (both quantitative and qualitative) related to programmatic impact, museum visitor engagement, and institutional performance

• Support/participate in the planning, execution, and completion of strategic projects, ensuring alignment with organizational goals and commitments.
• Develop/provide input to detailed project plans, manage timelines, and coordinate resources across departments for identified operations projects.
• Provide project updates to key stakeholders and implement effective communication plans.

• Support logistics for internal meetings, public events, donor programs, and special exhibitions.
• Provide operational support for board administration, including preparation of board materials, scheduling, and day‑of coordination.

Other tasks as assigned.

• Bachelor’s degree required; advanced degree a plus.
• Minimum 5 years of relevant experience in business operations, project management, or nonprofit administration.
• Demonstrated success implementing and managing cross‑functional business systems and solutions.
• Strong background in technology‑enabled process improvement.
• Prior supervisory experience is strongly preferred.
• Exceptional communication and interpersonal skills; ability to influence and collaborate with internal and external stakeholders.
• Experience in grant management and donor systems is highly desirable.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Self‑starter with a solutions‑oriented approach.
• Comfortable working flexible hours, including occasional early mornings, evenings, or weekends.
• Proficiency in Microsoft Office Suite and project management tools; experience with CRM and fundraising software is a plus.
• Commitment to the mission of the organization.