Customer Success Specialist - Account Management, Apollos

About Differential

Differential is growing! Yep, it turns out clients like us :) Our team of designers, developers, jokesters, and all around good folk needs more firepower. We’re proudly headquartered in Cincinnati, OH, but our team spans across the country. In addition to only choosing the best group of people to work around, we are also very picky about the types of clients we’ll work with.

In line with our mission to rapidly unlock value for good people with meaningful ideas, we partner with forward-thinking corporate pioneers and innovators to revolutionize their organizations from the inside out and bring great digital products to life. This translates to a diverse range of products like transforming retail with Adidas, helping Lexmark innovate cross-industry, streamlining the sales process with Big Ass Fans, to multi-platform mobile apps for large audiences with Crossroads Church.

We hire great, trustworthy people so that we can optimize for a free & flexible culture.

Job Description

Differential & Apollos is looking for someone who loves guiding customers, bringing clarity to complexity, and ensuring meaningful work gets delivered. This role is for someone who thrives at the intersection of project management, relationship management, and product strategy.

We are looking for someone to join a growing team of people who are proactive and passionate about making their customers successful through strong project ownership, delivery coordination, and clear communication. This person enjoys working closely with customers, guiding them through onboarding and ongoing initiatives, answering questions, and ensuring work is clearly scoped, tracked, and delivered.

You’ll serve as the primary point of contact for customer accounts, owning the execution of onboarding and post-onboarding work while partnering closely with Sales and internal teams. You’ll lead delivery across customer initiatives, manage timelines and expectations, and ensure customers experience clarity, momentum, and value from our products.

At Differential, we design, develop, support, and commercialize great digital products. Our process aims to create original digital products and services that innovate and reshape companies and organizations.

Above all, we are focused on finding someone that we love to work with. Culture to us isn’t a ping pong table in the breakroom or words on a wall—it’s embedded in our DNA and starts with our hiring process. Regardless of your prior experience, we want to consider thoughtful, driven people for this position.

Our mission statement, core values, benefits, and more can be found at

One of our core ventures and focus for this role is our Apollos line of business, a technology and content platform built for churches. Apollos helps people build healthy spiritual habits and stay connected to their church communities through customizable mobile, web and TV apps. With features like reading plans, media libraries, messaging and donation tools, Apollos enables churches to deliver a unified, high quality digital experience across platforms.

Our clients span churches of all sizes, and your work will have a direct impact on how they serve their communities.

• Own the planning, coordination, and execution of customer post-onboarding initiatives

• Define scope, timelines, milestones, and success criteria to ensure work is delivered on time and with clarity

• Serve as the primary point of contact for customer accounts post-sale, building relationships grounded in trust and execution

• Partner closely with Sales during handoffs to ensure customer goals and expectations are clearly documented and carried through onboarding

• Develop deep product expertise and apply platform capabilities to solve customer challenges

• Guide customers in sequencing initiatives and utilizing product features to maximize long‑term value

• Coordinate cross‑functionally with Support, Product Management, and Engineering to ensure customer needs are understood and addressed

• Support customer retention and renewal conversations by ensuring consistent progress and measurable value

• Foster collaboration among customers through round tables…