Program Manager

About The Role

As a Program Manager, you'll be responsible for the day‑to‑day management of multiple packaging design projects, ensuring they're delivered on time, on budget, and at the quality our clients expect. You'll be the operational hub for your projects—coordinating timelines, managing resources, tracking budgets, facilitating communication between creative teams and clients, and solving problems as they arise. Reporting to a Director of Program Management, you'll have the opportunity to learn agency operations from the ground up while making an immediate impact on project success.

This role is ideal for someone who thrives in a fast‑paced environment, loves bringing order to complexity, and wants to build a career in creative operations.

You'll manage 3-5 active packaging design projects simultaneously, serving as the central point of coordination for each. This includes leading project kickoffs, creating and maintaining detailed project timelines, scheduling meetings and reviews, tracking deliverables, following up on action items, and ensuring nothing falls through the cracks. You'll be the person who knows exactly where every project stands at any given moment—what's on track, what's at risk, and what needs attention.

Your organisational skills and attention to detail will be critical to keeping projects moving smoothly from brief through final delivery.

You’ll work with the Director of Program Management to build project staffing plans, then coordinate the day‑to‑day workflow across your assigned creative teams. This means scheduling designers, strategists, and production artists; managing their workload to ensure they have what they need when they need it; communicating timeline changes or shifts in priorities; and flagging capacity constraints early. You’ll develop strong relationships with the creative team, understanding their working styles and helping them balance multiple project demands while protecting time for their best work.

You’ll serve as a key day‑to‑day contact for clients, managing project communications, responding to questions, coordinating feedback cycles, and ensuring they feel well‑informed and supported throughout the process. While the Client Success team owns the strategic relationship, you’ll build your own rapport with client project managers and brand managers through reliable, responsive service. You’ll learn to navigate client dynamics—understanding when to elevate issues, how to manage expectations diplomatically, and how to turn potential problems into opportunities to demonstrate our professionalism.

You’ll create realistic project schedules that account for creative development time, review cycles, revision rounds, and production requirements. You’ll monitor progress against these timelines, identify potential delays early, and proactively problem‑solve to keep projects on track. When timeline challenges arise—compressed deadlines, unexpected revisions, client delays—you’ll work with your Director and the creative team to develop solutions that balance client needs with team capacity and quality standards.

You’ll ensure projects follow the agency’s established processes and workflows, from intake and briefing through delivery and archival. This includes preparing thorough creative briefs, facilitating productive review sessions, managing approval processes, coordinating with production vendors, and ensuring all deliverables meet our quality standards before they reach the client. You’ll be a guardian of our standards, catching mistakes or inconsistencies before they become client issues.

You’ll run efficient, productive project meetings—kickoffs, status updates, creative reviews, client presentations—keeping them focused, documented, and action‑oriented. You’ll prepare agendas, take detailed notes, distribute recaps with clear action items and owners, and follow up to ensure things get done. Your meeting facilitation skills…