Coordinator, National Accounts

Benefits

• Medical
• Dental
• Vision
• Tuition Reimbursement
• Pet Insurance
• Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

The National Accounts Coordinator reports to the National Accounts Manager. Located in Cleveland, OH. Full-Time. Hybrid. The National Accounts Coordinator plays a pivotal role in supporting Sales Representatives to nurture relationships with our customers, ensuring exceptional service and timely fulfillment of replacement kitchen equipment requests. The Coordinator will be responsible for providing accurate quotes, managing order entry, and coordinating equipment deliveries and installations for chain restaurants and contract customers.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Partner with Sales Representatives to establish and maintain accounts, fostering positive and professional relationships with customers, vendors, representatives, and colleagues.
• Respond promptly to a high volume of customer requests via phone and email, ensuring accurate and timely communication.

• Provide accurate quotes to customers within expected turnaround timelines, reviewing vendor quotes for completeness and accuracy.
• Enter orders promptly and accurately, negotiating additional discounts from vendors when applicable.

• Coordinate shipments, deliveries, and equipment installations with vendors, carriers, installers, and customers.
• Manage third-party facility management software as designated by customers, ensuring timely and efficient service.

• Resolve customer equipment issues with the assistance of manufacturers, representatives, or the Chain Service Department.
• Manage shared email inboxes, maintaining clear, concise, and genuine communication with internal and external stakeholders.

• Maintain Excel spreadsheets for tracking customer quotes, orders, and installations, ensuring accuracy and completeness.
• Remain current on customer needs, preferences, changes, and product developments, developing a high level of product knowledge.

• Understanding of food service equipment and industry trends.
• Superior customer service skills with a positive and professional attitude.
• Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
• Strong analytical and decision-making skills with high attention to detail and accuracy.
• Clear, concise, and genuine phone presence and email communication.
• Outstanding problem-solving and critical thinking skills.
• Excellent interpersonal skills with the ability to work independently and in a team environment.

• 1 – 2 years of relevant experience, or equivalent military or practical experience.
• Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred.
• Proficient in Microsoft Outlook, Excel, and Word, with working knowledge of Oracle Database, JD Edwards, and Auto-Quotes system.
• 1-2 years of experience in the food service/hospitality/restaurant industry.
• 1-2 years of customer service experience, preferably in a sales support environment.
• Ability to successfully pass a background check post offer acceptance.