Account Manager - Small Business

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher you can build a career across our brokerage, benefits and HR consulting, and corporate teams. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence.

Join one of our dynamic teams, where you’ll play a pivotal role in shaping Gallagher’s future and unlocking unparalleled opportunities for both clients and yourself.

Future opportunity for an Account Manager position. While this role is not currently open, we are always looking to connect with talented professionals like yourself for upcoming opportunities.

We are seeking a Client Service Manager to join our growing small‑business division and deliver exceptional customer service. Are you interested in helping a range of clients with issues that vary from relatively simple to moderately complex? Do you want to build relationships with clients, collaborate with the sales team to achieve goals, constantly seek improvement, and demonstrate the value Gallagher can provide?

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high‑quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with day‑to‑day client representatives.
• Guide your team members in addressing a client’s risk‑management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher’s technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

• Develop professional relationships with internal and external partners.
• Utilize a resilient and adaptable mentality in the face of shifting priorities.
• Eagerness to collaborate with all Gallagher teams and employees.

• Bachelor’s degree with minimum 1+ years client service and/or claims management experience OR high‑school degree/GED with a minimum of 3+ years client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(k) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more...

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to supporting the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

We see inclusion as a…