Operations Management Trainee

Job Description

At Ryder, we just don't move goods, we move careers. Our most important competitive advantage is our people. Our core values, RESPONSIBLE‑ DETERMINED and TRUSTWORTHY guide our decisions and define our culture. As an Operations Management Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

Shop

Location:

Cincinnati, OH

Shift/

Schedule:

Monday - Friday, 9:00am - 6:30pm

Salary – Paid Weekly

Bachelor’s Degree Required

The Operations Management Trainee (OMT) is an 18‑month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes and strategies to align with customer retention, all facets of operational excellence and metrics. This position will give you a chance to utilize your problem‑solving abilities to help make good business decisions for the company.

With support, mentorship and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career. This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

• Detail oriented with excellent follow‑up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi‑tasking, highly organized, with excellent time management skills and able to prioritize work.
• Flexibility to operate and self‑driven to excel in a fast‑paced environment.
• Strong mechanical skills.
• Effective interpersonal skills and excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization.
• Ability to work independently and as a member of a team.

• Bachelor's Degree.
• 1 year or more in customer service with issues resolution experience (Preferred).
• Strong PC knowledge/skills, including spreadsheet and word processing software packages (Advanced).
• Basic understanding of Business Finance, controls and metrics (Beginner).

Pay Type:

Salaried

Minimum Pay Range: $55,000

Maximum Pay Range: $58,000

The compensation offered to a candidate may be influenced by a variety of factors, including relevant experience, education, work location, market data/ranges, internal equity and salary ranges. The position may also be eligible to receive an annual bonus, commission, and/or long‑term incentive plan based on the level and/or type.

For all full‑time positions only, Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for…