Omnichannel Associate Manager, GVAD

Background & Purpose of the Job

eCommerce is the fastest-growing segment of the retail industry, and Unilever’s priority is winning share growth during this phase of rapid change. The Omnichannel Associate Manager, GVAD is responsible for embedding eCommerce business operations into the way we manage multiple strategic customer relationships and rapidly growing our omnichannel turnover and share. This role will accelerate Unilever’s eCommerce sales by developing, enabling, and operating omnichannel businesses at scale.

• Collaborate with breakthrough Customer Leads, Business Managers, Sales Operations, Content Specialists, Category Management, and Shopper Marketing teams to develop and execute a coherent strategy across Grocery dotcom customers to win share and growth faster than our competitive categories.
• Own Omnichannel strategy, end‑to‑end content, assist in the development of profitability modelling, and partner to execute our assortment and investment strategy by modality.
• In partnership with the GVAD Customer Development (CD) teams, collaborate with Customer Business Managers (CBMs) to identify areas of opportunity and growth to integrate into their respective Customer Team’s strategy and execution.
• Analyze key business drivers and their impact on market share, sharing accountability for turnover, category share, and perfect store online metrics with Customer Leads.
• Directly manage assigned grocery customer accounts, ensuring seamless service and transition support, especially during periods of team change or backfill.
• Accountable for achieving KPIs including digital shelf availability, content accuracy, online share growth, and customer satisfaction.
• Strategically influence internal stakeholders and Brick and Mortar teams to further the Omni agenda and increase dCom contribution with retailers.
• Own the Digital Shelf, including informing digital strategy, partnering with the content team, owning A/B testing of assets, consulting on search strategies, and conducting competitive audits.
• Manage the relationship with the category managers and customer digital merchandising teams.
• Develop and deliver winning digital strategies, constantly optimize, create value, and find ways to lead digital category growth with our retailers.
• Operate in an environment filled with continuous rapid change and high complexity, with flexibility to work across multiple functions to build trust and gain alignment with key stakeholders to grow the business.

• Bachelor’s degree and a minimum of 3‑5 years of industry experience in CPG within eCommerce roles in sales/customer development or business/account management; grocery omnichannel experience is preferred.
• Customer sales experience preferred.
• Working knowledge of IRI and Customer POS Data.
• Strong data and analytical skills.
• Ability to forecast sales, manage trade investment, and understand return on investment.
• Working knowledge of eCommerce retail basics, traffic and conversion drivers, search, the consumer’s path to purchase journey, and omnichannel customer models.

Pay: The pay range for this position is $86,080 to $129,120. Unilever takes into consideration a wide range of factors that are used in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible.

Long‑Term Incentive (LTI): This position is LTI eligible.

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits.

Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.