Sales Operations Specialist

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

The Sales Operations Specialist will work in partnership with the various leadership teams to prioritize and implement process strategy improvements, goals, metrics, and best practices that are aligned with Rumpke's organizational goals. This role is responsible for identifying the impact and requirements for business processes to support the organization's "to-be" vision. They will also be responsible for verifying and measuring that the business objectives are being met by the team.

The Process Lead will be instrumental in supporting the ongoing growth and success of Rumpke.

• Assist with maintaining company's relationship with vendors, including development of new functions and support to field users
• Participate and collaborate with cross-functional leadership to develop and deliver effective training, communication, and documentation for operational effectiveness
• Facilitate projects such as implementing new tools or launching new products
• Assist in designing, implementing, and continuously improve department processes, system management, and reporting to enhance efficiency and productivity
• Ensure all operational processes are efficient, effective, and provide a user-friendly and enjoyable experience to our internal users and customers
• Monitor and report on process performance against business metrics and process health
• Define and promote business process changes which continuously increase the maturity of the process and support the ongoing growth
• Monitor employee satisfaction and drive improvements
• Manage business/operational issue resolution in an innovative, efficient, and effective manner while focusing on customer satisfaction
• Develop and review training plans for new application releases or changes
• Review, evaluate, and develop recommendations for enhancements and support of applications
• Drive adoption and buy-in with continuous focus on customer and user experience
• Perform other duties as assigned

• This position will not manage employees

• High emotional intelligence
• Ability to organize and deliver presentations in front of groups
• Ability to train team and business employees
• Outstanding interpersonal, verbal, and written communication skills
• Ability to manage multiple projects simultaneously
• Excellent analytical and problem-solving skills along with strong Excel skills
• Excellent planning and organizational skills
• Ability to work independently and prioritize own tasks
• Able to multi-task in a fast-paced environment and manage time effectively

• Bachelor's degree in Business, Computer Science, Logistics, Marketing or related field
• 5+ years of experience in waste management industry, sales operations or similar role
• Specific to Hauling LOB – Experience in operations and/or ability to learn Route Smart Software
• Specific to Sales LOB – Experience with sales CRM tools and technologies (specifically Salesforce)
• Specific to Sales LOB – Knowledge of sales methodologies and best practices
• Specific to Hauling/Scale Operations – 3-5 years of experience managing scale operations
• Specific to Hauling/Scale Operations – Experience with overseeing permit/regulatory compliance and supporting internal audit activities

• Rarely lifting/carrying/pushing/pulling a max of 10 lbs
• Rarely working outside in changing temperatures, wet/humid conditions
• Rarely working in areas of dust, odors, mist,…