Workforce Management Analyst

Overview

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, Sage Sure is hiring for the Workforce Management Analyst role.

Sage Sure, a leader in catastrophe-exposed property insurance, is seeking a Workforce Management Analyst
.

• Analyzing large, complex datasets to extract meaningful insights and translate them into compelling, actionable recommendations.
• Maintain deep subject matter expertise of the Sage Sure WFM applications, Standard Operating Procedures, and supporting tools, and demonstrate that understanding through insights and recommendations.
• Act as a team stakeholder by proactively sharing ideas, providing analysis, and supporting data-driven decision-making.
• Independently present data and findings to leadership, both in written and verbal form.
• Forecast for multiple lines of business daily to yearly while maintaining a targeted variance.
• Understand complex business processes/technologies and question current workflow processes, making recommendations to enhance the business.
• Provide recommendations to Leadership to address obstacles that stand in the way of meeting objectives (e.g., call center service levels, occupancy, and shrinkage goals).
• Prepare ad hoc analyses to identify trends and actionable insights. Present analysis and recommendations to operations leadership with the ability to tell the story.
• Drive process improvement projects or re-engineering by documenting and analyzing forecasting methodologies and processes; work with operations, strategy leaders, and WFM partners to identify gaps, plan remediation, and define priorities and value.
• Facilitate monthly/weekly business reviews for owned models.
• Interacts with and presents statistical information to different levels of management in various functional areas.
• Able to prioritize, meet critical deadlines, and manage expectations.
• Additional tasks as needed.

• 2 or more years of business analyst, data analysis, or similar role experience.
• Strong understanding of contact center operations and best practices.
• Data-driven, detail-oriented, and committed to using facts to achieve optimal outcomes.
• Strong knowledge of Microsoft Excel.
• Area of study:
  Mathematics, Statistics or Business.
• Experience providing ongoing performance management by tracking key performance indicators.
• Exposure to WFM, Capacity Planning, and forecasting in a contact center is highly preferred.
• Experience with workforce management (WFM) software and scheduling principles is a plus.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Inquisitive with the ability to identify issues in data and analysis and quickly resolve them using subject matter expertise.
• Flexible and able to work at any time, including nights, weekends, and holidays. The base schedule is Monday-Friday.
• Available for occasional travel.

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row ), Sage Sure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, Sage Sure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Sage Sure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners.

Today, Sage Sure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders. Sage Sure has more than 1000 employees working remotely or in-office across nine offices:
Cheshire, CT;
Chicago, IL;
Cincinnati, OH;
Houston, TX;
Jersey City, NJ;
Mountain View, CA;
Marlton, NJ;
Tallahassee, FL; and Seattle, WA. Sage Sure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more. Sage Sure is an Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We actively seek out diverse candidates and champion belonging and inclusion for all identities.

Our culture values critical thinking and problem-solving to position us to succeed in demanding markets. Visit  to find a position for you.

• Entry level

• Full-time

• Project Management and Information Technology

• Insurance