Account Manager

Be a vital asset to a growing organization based in the Cincinnati area. Apply now for the Account Manager position at Aquarius Professional Staffing.

What you will get as the Account Manager:

• Comprehensive benefits package designed to support our team’s health, financial security, and overall well-being.
• Competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs.
• Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.

What you will be doing as the Account Manager:

• Identify opportunities to expand business within existing accounts through upselling, cross-selling, or introducing new solutions.
• Proactively engage with customers to understand their goals, challenges, and business strategies.
• Track account performance, usage, and KPIs; provide regular updates and reports to clients and leadership.
• Build trusted relationships with Client D&S, their program offices, and contracting agencies while serving as a senior point of contact for the customer, ensuring their needs and expectations are consistently met or exceeded.
• Oversee complaint resolution, service recovery, and escalation management to deliver positive outcomes for both customers and the business.
• Implement tools and processes (through CRM, ERP) to enhance responsiveness and reporting.
• Partner with engineering, supply chain, quality, and sales to ensure effective issue resolution and communication to customers.

What you will need as the Account Manager:

• Bachelor’s degree in Business, Engineering, or related field; MBA or advanced degree preferred.
• 10+ years of experience in account management, customer service, aftermarket support, or program management within aerospace or defense.
• Proven track record of building and leading customer service organizations.
• Strong understanding of U.S. military procurement processes, defense contracting vehicles, and compliance frameworks.
• Excellent leadership, communication, and change management skills.
• Proficiency in CRM/service management systems and data analytics.
• Customer-centric mindset with strong problem-solving abilities.
• Strategic thinker who can align customer needs with broader business objectives.
• Strong collaboration across functions and geographies.
• Continuous improvement orientation with a focus on measurable outcomes.

The seniority level for this position is Mid-Senior level, and it is a full-time employment opportunity in the General Business, Management, and Sales sector.

Aquarius Professional Staffing offers a range of benefits, including medical insurance, vision insurance, 401(k), pension plan, paid maternity leave, and paid paternity leave.