Operations Associate Pool - IDEA Cincinnati Region

Role Mission

The Campus Operations Associate plays a critical role in enabling a high‑functioning campus by supporting all work streams related to operations. This includes front office coordination, student information system maintenance, enrollment support, attendance monitoring, and auxiliary services related to transportation, facilities, and child nutrition program. By ensuring operational excellence, this role frees instructional leadership and staff to focus on student learning and programmatic delivery, ultimately supporting IDEA’s mission that “all students are capable of getting to and through college.”

This role will report to the Assistant Principal of Operations.

• Compensation: an annual salary between $40,000 and $45,000, commensurate with experience and in alignment with internal equity.
• Eligible for a performance bonus based on team performance and goal attainment.

Other Benefits: we offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Special benefits include:

• Paid Family Leave – Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on tenure and caregiver designation.
• Tuition Reimbursement – Staff may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year, subject to manager discretion and budget availability.
• Employer‑Paid Mental/Behavioral Health – 5 face‑to‑face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work‑life services at no cost.
• Dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses, and professional development.
• Relocation allowance may be offered to defray moving costs, if applicable.

Qualifications:

• Education: High School Diploma required; at least 30 college‑level credits preferred.
• Experience: At least 2 years in an operations, administrative, or school‑based support role.

Key

Skills:

• Strong organizational skills; ability to manage multiple initiatives simultaneously with urgency and attention to detail.
• Excellent written and verbal communication; ability to engage families, staff, and external vendors.
• Data‑savvy: comfortable working with dashboards, spreadsheets, tracking metrics, analyzing trends, and presenting findings.
• Comfortable in a fast‑paced, growth‑oriented educational environment; able to adapt to change and proactively solve problems.
• Commitment to IDEA’s mission and belief that all students can go to college.

Knowledge and

Skills:

• Experience in K‑12 education or charter school environment preferred.
• Familiarity with student information systems (SIS) and operations management (facilities, transportation, nutrition).
• Bilingual in English and Spanish (strongly preferred).
• Experience supporting staff through training, onboarding, or operational supervision.

• Support campus front office and receptionists; oversee daily operations and manage communications and phone routing.
• Ensure accuracy of student records, demographic data, and enrollment status.
• Assist with new‑student onboarding, transfers, testing registration, and documentation to support 100 % first‑day enrollment.
• Facilitate daily attendance calls and inspect cumulative attendance data; identify trends and support implementation of chronic absenteeism escalation protocols.
• Collaborate with campus leadership on student persistence efforts, e.g., onboarding support, parent communications, tracking check‑ins, and coordinating surveys/feedback.

• Assist in overseeing child nutrition, transportation, and facilities support; support responsibilities in absence of operations staff.
• Ensure customer service excellence and operational efficiency (front office readiness, facilities readiness, meal preparation with CNP).
• Support vendor logistics and scheduling of services (transport routes, lunches, clinic coverage), and basic facility upkeep requests.
• Assist with summer and…