Director of Office Administration & Operations

About Encore Talent Solutions

Encore Talent Solutions is a trusted professional services firm dedicated to helping organizations achieve their goals by providing exceptional talent solutions. We partner closely with our clients to understand their unique culture and operational needs, delivering proactive support during times of growth, transition, and change. Our mission is to connect top talent with meaningful opportunities to drive business success.

We are seeking a proactive and organized Director of Office Administration & Operations to lead our daily office management, streamline workflows, and support cross-departmental coordination. This role plays a key part in maintaining operational efficiency, ensuring smooth communication across teams, and supporting both staff and leadership initiatives. The ideal candidate is detail-oriented, tech-savvy, and thrives in a fast-paced, team-oriented environment.

• Oversee all day-to-day office operations, including scheduling, supplies management, and technology systems.
• Implement and maintain office policies, procedures, and workflows to drive efficiency and compliance.
• Coordinate internal communication between departments, agents, and leadership teams.
• Oversee and manage the integration and maintenance of the company CRM (
  Agency Zoom
  ).
• Provide IT assistance to staff and serve as the main liaison with the external IT support company when needed.

• Support staff onboarding, training coordination, and ongoing performance tracking.
• Manage office-wide scheduling, time-off requests, and team communication channels.
• Foster a positive, organized, and collaborative workplace culture.

• Serve as the primary point of contact for office-related inquiries and problem resolution.
• Proactively identify operational challenges and implement process improvements.
• Partner with senior leadership on special projects, strategic initiatives, and company-wide goals.

• 3–5 years of experience in office management, operations, or administrative leadership.
• Strong organizational, communication, and problem-solving skills.
• Experience working in the insurance industry.
• Experience working with CRM systems (Agency Zoom experience a plus).
• Proficiency with office technology, scheduling tools, and Microsoft Office/Google Workspace.
• Bookkeeping or financial administration experience strongly preferred.
• Ability to manage multiple priorities and drive continuous improvement.

• Location:
  
  Onsite. Cincinnati Office and Hillboro Office
• Travel:
  Travel to the Hillsboro Office twice a week
• Collaborative team environment with opportunities for professional growth.

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.