Office Admin

Overview

OFFICE ADMINISTRATOR —

Reports To:

Branch Manager. The primary duty of the Office Administrator is to answer incoming calls and forward or transfer calls to the appropriate personnel. They will serve as the greeter and the “face” of the company by greeting customers, vendors, applicants and various people from the community. This position also requires various administrative tasks such as data entry, postings, distributing mail, managing calendars, writing effective emails and other duties as assigned.

• Answer, screen, and forward telephone calls.
• Greet walk-in customers and other visitors.
• Obtain or send information or documents using a computer, mail or fax machine.
• Perform other administrative support tasks, such as keeping appointment calendars, data entry, postings, and ordering supplies.
• Copy, file and maintain documents and records.
• Collect, sort, distribute and prepare mail and courier deliveries.

• Ability to provide excellent customer service, via telephone or face to face
• Excellent communication skills both written and verbal
• Excellent listening skills
• Customer oriented
• Basic computer skills
• Ability to multi-task
• Top notch organizational skills

• Highly skilled in greeting guests in a courteous and professional way
• Well versed in managing multiple line phone system and handling multiple incoming calls simultaneously
• Demonstrated ability to answer queries of visitors and direct them to the right person
• Committed to provide exceptional customer service to clients and coworkers
• Excellent knowledge of administrative and clerical procedures
• Adept at giving accurate and detailed information to visitors and callers
• Able to handle difficult clients tactfully
• Expert user of MS Word, Excel, Outlook and front desk software applications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sufficient manual dexterity to operate standard office equipment (or operate a PC). The noise level in the work environment is usually low and conducive to an office environment.

The position requires long time periods of sitting.

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 600 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week.

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you. Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year and are what have kept us On the Road Since 1965.

Palmer Trucks is an Equal Opportunity Employer. All applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected status.

Revised:
August 2025