Customer Support Specialist; AP- SW Region

Job Description Overview

Customer Support Specialist (CSS) position at Opportunities for Ohioans with Disabilities (OOD). Supports Vocational Rehabilitation professionals and provides front desk, phone, mail, and administrative services.

• Provide coverage for the office phone and front desk, greet guests, maintain sign‑in/out sheets.
• Process, distribute, scan, and upload incoming mail; handle outgoing mail.
• Compose correspondence, request medical records, assist participants in signing documents using technology.
• Complete data entry and schedule intake meetings for people applying for OOD services.
• Provide ongoing case service and programmatic support through correspondence, follow‑up and reminder calls, support OOD Hiring Events, run reports.

• Delivers excellent customer service.
• Is time‑efficient, organized, and quality‑driven.
• Has the ability to multi‑task.
• Displays excellent communication skills.
• Works well in a team environment.
• Effectively utilizes office technology and tools.

• 1 year training or 1 year experience in secretarial science or business office applications.
• OR equivalent education and/or experience per Minimum Class Qualifications.
• Administrative Support/Services, Clerical & Data Entry, Computer Literacy, Customer Service, Professional, Scheduling, Customer Focus, Listening, Attention to Detail, Teamwork, Verbal Communication.

Starting salary $21.93 hourly; step progression after 6 months annual; cost‑of‑living increases each year.

Opportunities for Ohioans with Disabilities is an Equal Employment Opportunity employer.