Commercial Real Estate Client Service Manager

Iron Road is conducting a confidential search for our Cincinnati, Ohio client. You must have a commercial real estate background to be considered for this position. We are sourcing for a Commercial Real Estate Client Service Manager. We are looking for someone with a great vibe that works in the commercial real estate space, loves taking care of clients, vendors and internal staff.

We are looking for a multi‑tasking problem solver that doesn't get rattled in a fast‑paced environment and has a passion for taking care of others.

Regular attendance is required during normal working hours. Work beyond 40 hours per week may be needed. Required to work in the Cincinnati office 5 days/week. These days may change as schedules require. Important to note that you will always be on site working in one of our clients' offices.

• College degree preferred.
• Two years' related experience and/or training; or equivalent combination of education and experience.
• Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Our client is launching App Folio a property management software 1/1/25. Any experience with App Folio is a plus.
• Good written and verbal communication skills.

• Help Desk Coordinator for Cincinnati and Dayton based properties with assistance from Operations Support Administrator.
• Maintain daily contact with maintenance technicians, vendors, property managers, supervisors and clients as they call in with service‑related requests.
• Follow up on service requests to ensure requested work is performed in a timely manner.
• Responsible for gift sending and/or communication on a quarterly basis working with Senior VP of Customer Experience.
• Provide work schedules to maintenance technicians for regularly scheduled inspections or maintenance items weekly.
• Provide administrative support to property managers and maintenance technicians.
• Maintain and issue all access codes for databases in all required properties.
• Process Third‑Party invoices and send them to appropriate owners for payment.
• Process all Client Service Reimbursements for the Cincinnati and Dayton properties.
• Assist Property Managers with third Party buildouts by coordinating vendors, contractors and assisting with contract execution.
• Track Certificates of Insurance and Workers Comp certificates for Clients and Vendors.
• Organize and maintain 3rd party monthly paperwork and reports.
• Order medical gases as needed for 3rd party Clients.
• Coordinate all backflow testing for buildings that Client manages and for Client's as requested.

• Managing inventory of assets and supplies, monitoring critical level of stocks, sourcing for suppliers and submitting invoices.
• Coordinating between departments and operating units in resolving day‑to‑day administrative and operational problems.
• Scheduling and coordinating meetings, events, and other similar activities.
• Sending and receiving mail and packages.
• Performing multifaceted general office support.
• All associates are required to monitor, track and summarize time spent on projects and assignments to measure account profitability.

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Active Learning - Understanding the implications of new information for both current and future problem‑solving and decision‑making.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of…