Return to Work Assistant

Charles Taylor is a highly successful global provider of professional services to the insurance industry. We are seeking an enthusiastic Return to Work Assistant to join our team in Cincinnati, OH. The role follows a hybrid model, with in-office work expected on designated days.

This role will provide assistance to our Return to Work Account Executives finding temporary job placements for injured workers at nonprofit facilities.

• Assigning and entering referrals, including contact information and restrictions
• Research and identify nonprofit organizations to place injured employees for volunteer work
• Ensure telephonic case manager coverage for initial meeting nonprofit appointments by creating Outlook meeting invites
• Perform reminder calls to injured workers for upcoming scheduled meetings
• Conduct weekly contact with injured employees participating in virtual placements
• Conduct bi-weekly contact with injured employees and nonprofit management for those participating in offsite placements
• Document/Index all injured employees and nonprofit management correspondence
• Management and maintenance of electronic timekeeping system and reporting
• Update MDOS trackers including the referral, meeting and virtual trackers
• Manage mailings including return labels, offer letters, etc.
• Assist with supply ordering and tracking
• Other duties as assigned

• Proficiency with Microsoft Office applications
• Organized with attention to detail
• Excellent written and verbal communication skills
• Positive attitude and team player mentality
• Must be passionate and have a sense of urgency

Charles Taylor offers a competitive salary commensurate with experience and excellent benefits including medical, dental, vision, life insurance and 401(K) with match. If you are seeking a career where you can achieve great things for great clients in a supportive and collaborative environment, then we may be the place for you.

At Charles Taylor, our values define our identity, principles and conduct. This person will demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration.

Here at Charles Taylor we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of at Charles Taylor.

Charles Taylor is an independent, global provider of claims solutions, insurance management services and technology platforms for all property and casualty markets, including commercial property, workers’ compensation, and auto/liability. We offer complex loss adjusting, technical services, third-party administration, and managed care programs with specialization in catastrophic, aviation, energy, and marine claims. With over 100 years of expertise at our core, we offer a comprehensive suite of solutions across all lines of business to help our clients manage risk.