Accounts Receivable Specialist

We are seeking a detail-oriented and organized Accounts Receivable Specialist to join our finance team. The successful candidate will manage the full cycle of accounts receivable, ensuring accurate billing, timely collection of payments, and the maintenance of healthy customer account relationships. You will be responsible for invoicing, cash application, and credit management while serving as the primary point of contact for billing inquiries.

• Generate and distribute daily customer invoices via email and upload to various customer portals as required.
• Manage billing workflows for different order types, including standard Stock orders and Direct (drop-ship) orders.
• Verify billing accuracy against sales orders and shipping documents to minimize disputes.

• Post daily cash receipts to customer accounts accurately and in a timely manner.
• Process payments received through multiple channels, specifically Lockbox, ACH, and Wire transfers.
• Process and reconcile Credit Card charges and resolve any declines or processing errors.
• Research and resolve payment discrepancies and unapplied cash.

• Monitor the Accounts Receivable aging report to identify past-due accounts.
• Conduct and document collection outreach via phone and email to resolve outstanding balances.
• Manage credit Holds:
  Review accounts on hold, negotiate payment plans, and release orders once requirements are met.
• Collaborate with the Sales and Customer Solutions teams to resolve billing issues that are delaying payment.
• Build and maintain positive relationships with customers.

• Customer Setup:
  Process new credit applications, set up new customer accounts in the ERP system, and ensure tax exemption certificates are on file.
• Inquiries:
  Serve as the first line of support for customer billing questions, providing copies of invoices and statements upon request.
• Maintain accurate customer master data (address changes, contact updates).

• Assist with month-end closing activities, including AR sub-ledger to General Ledger reconciliation.
• Assist the Accounts Payable team with vendor invoice entry during peak times.
• Assist in external audits by providing requested documentation.

• Experience:
  
  2+ years of experience in Accounts Receivable or general accounting.
• Technical
  
  Skills:
  
  Proficiency in Excel and experience with ERP systems (e.g., Net Suite, SAP, Quick Books, Microsoft Dynamics).
• Attention to Detail:
  Ability to navigate specific customer portal requirements and distinguish between stock vs. direct billing nuances.
• Communication:
  Strong written and verbal communication skills for effective collections and customer service.

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, vision, and 401(k) match.
• Opportunities for career growth and professional development.
• A collaborative and supportive work environment.