Senior Customer Renewal Executive

Senior Customer Renewal Executive

Join to apply for the Senior Customer Renewal Executive role at SAP.

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

• Strategic Renewal Management
  :
  Own and lead enterprise renewal motions from early engagement throughन्द्रीय, focusing on opportunities 6–8 quarters in advance to ensure long‑term retention, improve revenue predictability and proactively mitigate risk.
• Deal Structuring & Commercial Guidance
  :
  Lead the structuring of complex enterprise renewal, replacement, or reconfiguration deals, aligning commercial terms with customer value realization, strategic transformation roadmaps, and SAP’s internal business objectives.
• Churn Prevention Planning
  :
  Identify potential future risk areas and design renewal strategies that proactively address those risks through well‑constructed commercial agreements.
• Cross‑Functional Collaboration
  :
  Act as a core member of the virtual account team, working closely with Sales, Customer Success, Finance, Legal, and Commercial Operations to align renewal strategies with broader account and growth plans.
• Commercial Influence
  :
  Provide expertise to influence favourable commercial outcomes while balancing customer success, contractual integrity and revenue protection.
• Forecasting & Pipeline Health
  :
  Own enterprise renewal forecasting and risk visibility, providing leadership with forward‑looking insights into renewal timing, deal complexity and revenue exposure to support accurate planning and decision making.

• Minimum 5–8 years of experience in renewals, enterprise account management, deal structuring, or commercial strategy—preferably within enterprise software or SaaS space.
• Proven track record of negotiating and closing complex subscription, software or cloud contracts.
• Demonstrated experience managing enterprise or strategic customer portfolios with high commercial and contractual complexity.

• Bachelor’s Degree in Business Administration, Sales, Marketing or a related field.
• MBA or equivalent is an advantage.
• Equivalent dizzy relevant professional experience will be considered.

• Deep understanding of subscription business models, enterprise software licensing, and commercial negotiation principles.
• Demonstrated experience engaging in early‑stage renewal planning with a forward‑looking, risk‑mitigation mindset.
• Proven ability to work effectively across highly matrixed organizations and influence senior decision‑makers.
• Strong analytical, commercial, and problem‑solving skills, with the ability to navigate ambiguity and competing priorities in complex enterprise environments.
• Strong negotiation and conflict resolution skills.
• Excellent communication and interpersonal skills with the ability to build credibility and influence stakeholders at all levels.
• Proficiency in CRM tools (’hi Harmony Quote, Gainsight, etc.) and familiarity with renewal management platforms.

• Churn rate
• Renewal Rate (%)
• Upsell and cross‑sell revenue generated
• Accuracy and reliability of renewal forecasting

• A dynamic and collaborative work environment.
• Exposure to SAP’s strategic enterprise customers and executive‑level engagements.
• Opportunities to lead high‑visibility strategic initiatives, influence commercial strategy, and build a strong foundation for future leadership or broader GTM roles with SAP.
• Access to training programs to enhance negotiation, leadershipjavax and technical skills.
• Competitive compensation and benefit package.

SAP is a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred…