Store Support, Customer Service Rep

Overview

Base pay range: $20.50/hr - $22.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. These positions play a critical role in ensuring the highest level of customer satisfaction by working cooperatively with other Associates, vendors, carriers, and remaining focused on store objectives with key operational responsibilities.

Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Ensure an outstanding customer order fulfillment experience
• Assist customers in the lot or provide administrative services
• Direct customer or vendor interaction as required
• Direct customers to store departments or merchandise; answer questions on product order status
• Handle cash management or program compliance as applicable
• Work cooperatively with other Associates, vendors, and carriers
• Remain focused on store-specific business objectives and support key operational responsibilities
• Demonstrate integrity, time management, and the ability to work with little or some supervision

• Detail-oriented with proven time management skills
• Strong integrity and customer-focused mindset
• Ability to work cooperatively with others (Associates, vendors, carriers) and respond to operational concerns
• Flexibility to perform a variety of non-sales functions
• Possible titles include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative