General Manager

General Manager

Job Description:

At Kid Strong we help parents build stronger, smarter, high character kids. Our team of unicorns is an elite group of individuals with a background in child development, physical education, former athletes, personal trainers, and pediatric occupational and physical therapists. Here’s what it looks like working for Kid Strong:

Are you looking for that workplace where you can be part of a fun, energetic, and professional team that love what they do? Our San Antonio region is rapidly growing and we are looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids, and make an impact on their lives. Do you have what it takes to join the Kid Strong Team?

We have an immediate need for a high-energy, hyper-organized, passionate General Manager. We will grow the San Antonio market to 3-5 centers total! This position is a Tuesday through Saturday role.

• Ability to work in a fast-paced environment while overseeing operational functions and driving sales and memberships.
• Provide leadership, daily sales, and member relations at the center.
• This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the General Manager must execute a lead generation / marketing strategies plan to increase sales as well as engage in customer relations with members and parents.
• This leader must pose a high caliber approach to organization and be a self motivator that is hungry to meet and beat goals.
• This is a salaried position with raises tied to performance, but this is NOT a typical 9-5 job.
• The General Manager must be flexible and adaptable to shift hours to ensure the center runs optimally, and leads and members are communicated with quickly.
• Provides excellent leadership and management to create a positive, successful environment for staff and clients.
• Properly manages and exceeds all Kid Strong sales and operational budgets.
• Responsible for overseeing the sales process and systems.
• Works closely with the Head Coach of the center to ensure that the staff and center are looked after.
• Builds and maintains Kid Strong class size through scheduling optimization.
• Models all center activities through self-involvement (leading by example).
• Communicate with coaches regarding all trials and any specifics about the prospective member.
• Timely response and follow-through with all Kid Strong corporate/owner requests, and client and lead requests.
• Maintains and updates social media on a daily basis according to brand rules.
• Enforces Kid Strong corporate policies, business practices, systems and processes.
• Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
• Coach a minimum of 4 Kid Strong classes weekly according to center needs.
• Provides and maintains the highest level of customer service.
• Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the Head Coach).

• Associate or Bachelor's degree in business, education, or related field.
• Minimum 2-3+ years of management experience, including overseeing all aspects of company management.
• Minimum 2-3 years of previous sales experience.
• Must have the ability to work a flexible schedule, including a full Saturday, with specific hours dependent on the needs of the center.
• Be promotionally-oriented and have the ability to schedule trials through company required vetting.
• Understanding of all performance metrics (KPI's), revenue, inventory, payroll, cost controls and facilities maintenance.
• Must have the ability to multi-task, manage client and staff concerns, and be a self-starter.
• Excellent verbal and written communication skills.
• Ambitious spirit with open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Practical work experience using Google Workspace products.
• Previous management experience with children and fitness industry strongly…