General Manager

General Manager Job Description

At Kid Strong we help parents build stronger, smarter, high‑character kids. Our team of experts comes from child development, physical education, former athletes, personal trainers, and pediatric occupational and physical therapists. We are currently seeking a high‑energy, hyper‑organized, passionate General Manager to expand the San Antonio market to 3‑5 centers. This position runs Tuesday through Saturday.

• Work in a fast‑paced environment while overseeing operational functions and driving sales and memberships.
• Provide daily sales leadership and member relations at the center.
• Execute lead‑generation and marketing strategies to increase sales and engage in customer relations with members and parents.
• Maintain a high‑caliber approach to organization and be a self‑motivated individual hungry to meet and beat goals.
• Manage shift hours to ensure optimal center operation and quick communication with staff and members.
• Provide excellent leadership and management to create a positive, successful environment for staff and clients.
• Properly manage and exceed all Kid Strong sales and operational budgets.
• Oversee the sales process and systems.
• Work closely with the Head Coach to ensure staff and center are well looked after.
• Build and maintain class size through scheduling optimization.
• Model all center activities through self‑involvement (leading by example).
• Communicate with coaches regarding all trials and specific prospective member details.
• Respond promptly and follow through with all corporate/owner requests, client and lead requests.
• Maintain and update social media daily according to brand rules.
• Enforce corporate policies, business practices, systems, and processes.
• Ensure all front‑desk systems are followed: proper member check‑in, telephone inquiries (sales and general), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
• Coach a minimum of four Kid Strong classes weekly according to center needs.
• Provide and maintain the highest level of customer service.
• Ensure the facility is clean, maintained, and operationally sound (along with the Head Coach).

• Associate or Bachelor’s degree in business, education, or related field.
• Minimum 2‑3+ years of management experience, including overseeing all aspects of company management.
• Minimum 2‑3 years of previous sales experience.
• Ability to work a flexible schedule, including a full Saturday, with specific hours dependent on the needs of the center.
• Promotionally‑oriented with ability to schedule trials through company‑required vetting.
• Understanding of performance metrics (KPIs), revenue, inventory, payroll, cost controls, and facilities maintenance.
• Strong multitasking, client and staff concern management, and self‑starter skills.
• Excellent verbal and written communication skills.
• Ambitious spirit with open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Practical experience using Google Workspace products.
• Previous management experience with children and the fitness industry strongly preferred.

• Management: 2 years (Required)
• Leadership Development: 2 years (Required)
• Customer Service: 2 years (Required)
• Phone stamina: 20+ hours of calls per week (~300 phone calls per week)

$46,000.00 – $51,000.00 per year

2 weeks paid time off

Medical, Dental, and Vision Insurance

Kid Strong is a private child development training center focused on brain, physical, and character development for ages walking through 11 years old. We offer a science‑based curriculum that is parent‑focused and taught by professionals.

• Want to work with great people
• Want personal and professional growth
• Want to make an impact

This franchise is independently owned and operated by a franchisee. All hiring decisions are made by the management of this franchise. All inquiries about employment should be made directly to the franchise location, not to Kid Strong Corporate.

We are students: we never stop learning and always seek to improve ourselves and our program. We are curious about new possibilities and act to explore them.

We are humble professionals. We want to hire and develop the best people in the world to be on our team.

We do more than expected. Every interaction is a chance to provide an amazing experience for our members, parents, and teammates.

We make each other better. We are dedicated to having people on the team that make the rest of the team better. We want leaders that have a ripple effect on those around them.