Responsable du service TIC

Join Graubünden's diverse cantonal administration, a hub for innovation. Experience a collaborative environment with great benefits.

The only trilingual canton in Switzerland is economically, culturally, and politically diverse. Graubünden, with 7106 km², is the largest canton in Switzerland and offers a high quality of life with 150 valleys, 615 lakes, 140 holiday resorts, and countless sunny days per year. The Cantonal Administration of Graubünden is as versatile as our landscape. Bring your unique skills and help shape the future of the Cantonal Administration of Graubünden together with us.

• Advise departments on suitable ICT services selection.
• Analyze incidents and implement improvement measures.
• Maintain the ICT service catalog and optimize processes.

• Education in IT or several years of relevant experience required.
• Strong customer orientation and quality awareness.
• Excellent communication skills and teamwork abilities.

Are you ready to help shape the digital transformation? As the IT service and competence center of the cantonal administration of Graubünden, we support our departments with a secure basic infrastructure and advanced applications. Together with you, we will advance the digital transformation of the canton of Graubünden.

We at the Office for Informatics are therefore looking for an ICT Service Manager to start immediately or by arrangement.

• You advise our departments and support them in selecting suitable ICT services.
• You analyze incidents, problems, and changes and derive improvement measures.
• You maintain the ICT service catalog.
• You work closely with our internal ICT teams and help them introduce new ICT services.
• You optimize ICT service management processes.
• You are responsible for license management and further develop it.
• You create reports, key figures, and other decision-making bases.

• Education or training in computer science or several years of experience in a comparable role.
• Solid practical knowledge of ITIL processes as well as experience with ITSM tools.
• High customer orientation, a strong quality awareness, and a communicative demeanor.
• Initiative and good perseverance as well as a structured and solution-oriented way of working as a team player.
• Good German skills in spoken and written form.

We look forward to receiving your online application and to getting to know you.

Do you have questions? Please contact Roman Aebli, Head of ICT Customer Service, at 081 257 30 95 or Heinz Patt, HR Manager, at 081 257 31 70.

We only accept direct applications – inquiries from recruitment agencies will not be considered.

Final date to receive applications: March 19, 2026