Lead Window Dispatcher

Overview

Transdev in San Diego-Chula Vista is hiring a Lead Window Dispatcher. The Lead Window Dispatcher coordinates and disseminates information to Window Dispatchers, Coach Operators and Supervisors and other pertinent staff involved in helping to provide on-time service of coaches on routes. This position is based in San Diego, CA in supporting the MTS Contract.

• Competitive compensation package - range from $32.50-$35.25 per hour

• Vacation: minimum of two (2) weeks
• Sick days: 7 days
• Holidays: 7 standard
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

Benefits may vary depending on location policy. The above represents the standard San Diego Policy.

• Oversees all window dispatchers, (train, assist, and coach)
• Delegate Projects, assignments, special projects
• Maintains a good working relation with the Client
• Demonstrates and promotes a “Safety First” lifestyle at the location
• Cover as needed when Scheduler is off, on vacation, or sick
• Cover Dispatch window as needed when window dispatcher calls off, vacation, or sick
• Ensures scheduling compliance for all drivers to ensure proper route coverage. Ability to adjust schedules and assign work to achieve compliance
• Ensures window dispatchers and operators are fit for duty always. Maintains ability to remove operator from schedule if operator does not meet fitness for duty requirements
• Observes operator pre- and post-trip operating procedures. Effectively recommends discipline for non-compliance
• The Lead Dispatcher shall be responsible for working with the Maintenance Manager and technicians with respect to handling breakdowns, and discussing operator concerns regarding the fleet. Effectively recommends re-training, discipline and non-retention regarding such operator concerns
• Investigates customer complaints related to operator performance and safety. Effectively recommends re-training, discipline regarding results of investigations

• Must have a high school diploma or its equivalent
• Must have a minimum of 2 years’ experience in the transportation industry
• 2-3 years supervisory experience and must be able to lead, train, supervise and motivate Transdev employees
• Ability to secure a Class "B" CDL with a "P" endorsement
• Must be able to pass a DOT physical and drug screen
• Ability to work various hours/shifts and split off days
• Considerable knowledge of and ability to use personnel computers and related software
• Demonstrated ability to plan, assign, and supervise the work of subordinate employees engaged in a variety of activities
• Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems
• Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others
• Ability to maintain a variety of complex records and to prepare reports
• Excellent communication skills both written and oral
• Ability to manage customer relationships, provide strong customer service skills and work in a fast-paced team environment
• Proven organization skills, understanding importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands
• Union experience helpful

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations, as sanctioned by the Department of Transportation, may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit for prolonged periods of time, use voice constantly, use arms, hands and fingers to enter data, use PC mouse/trackball, use telephone, view multiple video display monitors for long periods and activate/use computer programs
• Ability to work in a fast-paced, deadline-oriented field environment
• Ability to lift and/or carry 50 lbs
• Must be able to operate both Commercial and Non-Commercial vehicles

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