Lead Window Dispatcher

Overview

Lead Window Dispatcher

Transdev in San Diego - Chula Vista is hiring a Lead Window Dispatcher. The Lead Window Dispatcher coordinates and disseminates information to Window Dispatchers, Coach Operators, Supervisors and other staff involved in helping to provide on-time service of coaches on routes. This position is based in San Diego, CA in support of the MTS Contract.

• Competitive compensation package — range from $32.50-$35.25 per hour
• Vacation: minimum of two (2) weeks
• Sick days: 7 days
• Holidays: 7 standard
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

Benefits may vary depending on location policy. The above represents the standard San Diego Policy.

• Oversees all window dispatchers (train, assist, and coach)
• Delegate projects, assignments, and special projects
• Maintain a good working relation with the Client
• Demonstrates and promotes a “Safety First” culture at the location
• Cover as needed when Scheduler is off, on vacation, or sick
• Cover Dispatch window as needed when window dispatcher calls off, vacation, or sick
• Ensure scheduling compliance for all drivers to ensure proper route coverage; adjust schedules and assign work to achieve compliance
• Ensure window dispatchers and operators are fit for duty; maintain ability to remove an operator from schedule if not fit for duty
• Observe operator pre- and post-trip operating procedures; effectively recommend discipline for non-compliance
• Coordinate with Maintenance Manager and technicians regarding breakdowns and operator concerns about the fleet; effectively recommend re-training, discipline, and non-retention where appropriate
• Investigate customer complaints related to operator performance and safety; effectively recommend re-training or discipline based on investigation results

• Must have a high school diploma or its equivalent
• Minimum of 2 years’ experience in the transportation industry
• 2-3 years supervisory experience; ability to lead, train, supervise and motivate employees
• Ability to secure a Class "B" CDL with a "P" endorsement
• Must be able to pass a DOT physical and drug screen
• Ability to work various hours/shifts and split days off
• Knowledge of and ability to use personnel computers and related software
• Demonstrated ability to plan, assign, and supervise the work of subordinate employees
• Ability to identify and understand problems and determine appropriate solutions
• Strong interpersonal skills and ability to establish and maintain effective working relationships
• Ability to maintain complex records and prepare reports
• Excellent written and verbal communication skills
• Ability to manage customer relationships and provide strong customer service in a fast-paced team environment
• Proven organization skills and ability to prioritize and manage multiple tasks
• Union experience helpful

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations, as sanctioned by the Department of Transportation, may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit for prolonged periods, use a computer, and operate related equipment
• Ability to work in a fast-paced, deadline-oriented environment
• Ability to lift and/or carry up to 50 lbs
• Must be able to operate both commercial and non-commercial vehicles

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate transportation systems, maintain vehicles and fleets, and deliver mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles. Transdev is a global company with operations in 19 countries, supporting 110,000 team members worldwide.

As an operator and global integrator of mobility, Transdev is driven by its purpose: to empower the freedom to move every day with safe, reliable, and innovative solutions that serve the common good. Find out more at  or watch an overview video at