Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belongs.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as a Multi-Unit Team Leader
, you’ll provide leadership over three H&R Block tax offices. You’ll lead customer-centric teams to accelerate seasonal tax business. You will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season.

From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is not remote and requires in-person work.

• Multi-unit people management experience in the retail, restaurant, banking, or other related industries

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*

• People management experience, with the ability to grow and develop associates
• Demonstrated aptitude for growth plan execution and the ability to lead towards a growth culture
• Strong decision-making and judgment skills; ability to function well in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills and a customer-centric mindset that seeks to understand and exceed client needs
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*

We invest in our people by supporting their total well-being. Our benefits can help associates plan for their health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Discounts on everyday items and services
• Medical coverage, 401(k) retirement savings, and Employee Stock Purchase Plan (eligibility requirements apply)
• More benefits are listed at

At H&R Block we remain committed to building a Connected Culture — trust, care, and connections guide how we work together as we create…