CalWORKS Case Management Associate

Job Title

CalWORKS Case Management Associate 1 at Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. Clients are in all 50 states, three Canadian provinces, and Europe. To learn more, visit

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve.

• Program Consulting
• Finance Consulting and Billing Services
• Applied Technology
• Outsourcing and Operations
• Strategy
• Project and Grants Management
• Assessments and Feasibility Studies

This position requires full‑time (Mon‑Fri) in‑office work and San Diego County residence is required.

• Designs and develops plans for participants, such as determining and assigning work activities, educational and training programs.
• Conducts assessments for barriers and skills.
• Determines eligibility and need for supportive services including child care, transportation, and ancillary services.
• Manages participants' progress towards achieving goals by creating and updating plans.
• Assists program participants in developing vocational goals.
• Monitors and records clients monthly progress to ensure compliance with program regulations and participant attendance level at assigned work activities.
• Notifies county’s human services specialist of non‑compliance with work activities.
• Follows procedural requirement by updating client case files in systems.
• Maintains up‑to‑date knowledge of program procedures and implements appropriately.
• Maintains up‑to‑date knowledge of community resources, labor market and training resources.
• Maintains in contact with each client placed in employment on a monthly basis.
• Completes all necessary county paper documents and forms.
• Maintains communication with employment organizations and educational programs where participants are located.
• Ensures all performance metrics are met in achieving participant stated outcomes.
• Ability to perform case management duties with customers in‑person and on site.

• Ability to work with and relate to participants and demonstrate active listening skills.
• Display a professional level of empathy for participants and respect for cultural differences.
• Ability to learn specialized databases and software systems.
• Excellent customer relation techniques, and superior verbal and communication skills.
• Excellent accuracy and attention to detail.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public.
• Ability to partner with and motivate participants with both physical and/or mental disabilities.
• Ability to maintain a record keeping and follow‑up system.
• Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.

• High School Diploma or equivalent required. Degree preferred.
• 2+ years of relevant work experience.

• Office Setting

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Professional Services

Compensation ranges from $22.50 to $26.50 per hour, and $43,900 to $65,200 annually. Benefits include medical and dental care, 401k, PTO, parental leave, and bereavement leave. PCG does not sponsor newly hired foreign national workers for work authorization.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of…