Distribution Center Support Coordinator

Overview

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.

Pay Rate: $22.25/hour

The primary responsibility of the Distribution Center Support Coordinator is proactive prevention of customer disruption. In the event a failure is not caught by the proactive process, the DSC is responsible for the creation of consistent and timely communications of product delays for the customers and sales team to ensure customers are informed and armed with solutions related to delivery/inventory failures.

• Collect and deposit funds at the Distribution Center in collaboration with designated payment receivers. Handle cash, checks, and credit card processing securely and according to policy.
• Communicate product delays to sales teams and directly inform customers when Supply Chain Operations encounter errors preventing scheduled deliveries. Generate reports, communicate effectively, and strategize solutions.
• Ensure the facility maintains adequate supplies to support operational needs efficiently.
• Ensure timely processing and payment of vendor invoices for services rendered.
• Ensure timely processing of customer orders and notify appropriate partners to escalate concerns proactively. Generate reports, compose communications, and plan actions to resolve issues promptly.
• Execute resolutions promptly when errors occur during customer delivery. Manage real-time phone escalations and respond promptly to system ticketed items.
• Identify and correct errors in deposits made by drivers promptly and accurately throughout the day.
• Manage customer service and operations within the CPU area based on distribution center volume; prioritize excellent customer service and operational efficiency.
• Manage documents via various systems, adhering to document management practices consistently.
• Verify and complete daily processes outlined in the Day-In-Life document; ensure accuracy and compliance with operational procedures.

• Action-Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Builds Customer Loyalty - Ability to make every customer interaction positive;
  Balances appropriate focus on tasks and service, Collaborates with team members to best serve customers, Demonstrates respect for the customer, Describes impact of customer experience, Empathizes with customers, Explains customer experience and related loyalty metrics, Focuses on simplicity when addressing the customer, Identifies important interaction points with customers, Leverages available resources to meet customer needs, Provides solutions to the customers' problems, Recognizes importance of customer loyalty, Services diverse customers, Takes responsibility for addressing customer concerns
• Builds Rapport - Quickly and effectively establishes trust within the buying centers in the client's organization.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer-Focused - Building strong customer relationships and delivering customer-centric solutions
• Customer-Focused Approach - Keeps customer at center of sale Collaborative with customers Elevates partner insights Uses common terminology
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Masters Service Conversations - Ability to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close.
• Navigates Customer Challenges - Listens nondefensively to angry/upset customers Defuses customer…