Business Improvement Manager

Business Improvement Manager - Northwest What’s In It For You

• 25 annual leave plus bank holidays with the option to buy more
• Hybrid working
• Group Personal Pension Plan
• Career development & progress with the opportunity to earn professional qualifications
• 24/7 access to a virtual GP and mental health support & counselling services
• Cycle to Work scheme
• Discount club - supermarkets, phone bills, gyms & more!
• Life assurance cover
• Long service recognition
• Active local social committees
• Regular social events
• Paid volunteering opportunities in your community

We are looking for a Business Improvement Manager to join our centralised Project Management Office (PMO)  this role, you’ll help define and maintain project management standards and practices that enhance the delivery and governance of projects and programmes across the business. The PMO’s core mission is to improve how projects are managed and executed, ensuring they align with Ipsum’s strategic goals.

As part of the team, you’ll be expected to be supportive in how we deliver services, provide control and oversight across projects and programmes, act as a guiding authority on change management best practices, and champion the Ipsum Way of Service in everything we do.

• Lead and support agile projects from planning to successful delivery
• Assess and manage project risks, offering guidance on mitigation
• Allocate resources effectively across teams and projects
• Set and maintain standardised project processes and templates
• Report progress and performance to senior stakeholders
• Monitor KPIs to identify issues and drive corrective actions
• Build systems to capture and share project knowledge
• Prioritise projects based on strategic goals and ROI
• Support change management and stakeholder adoption
• Drive continuous improvement across processes and practices

You’ll be proactive with a passion for continuous improvement and a drive to simplify processes and boost efficiency. With experience managing complex projects involving multiple stakeholders, you’ll bring strong interpersonal skills and the ability to build effective relationships across all levels. You’ll be confident working at pace, making decisions under pressure, and prioritising competing demands while maintaining a high level of attention to detail.

Your approach to problem‑solving will be thorough and structured, and you’ll be highly organised with excellent time management skills.

Desirable qualifications and skills include PRINCE2 Practitioner, APM Project Management Qualification (or equivalent), Six Sigma Black Belt, and strong Microsoft Office proficiency. A full UK driving licence is essential for this role.

We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.

If you’re interested in this opportunity, please apply or reach out to the Talent Team for more info.

• Entry level

• Full-time

• Management and Manufacturing

• Utilities