Support Engineer

I’m currently working with a client that specialises in delivering IT services to the education sector and small-to-medium-sized businesses. They’re seeking an IT Technician to provide dependable 1st and 2nd line support across a range of environments.

This role involves resolving issues related to hardware, software, networks, and printers, performing system installations and updates, and helping to maintain infrastructure and security systems. You’ll work directly with end-users, ensuring support requests are handled efficiently while building strong working relationships.

• Deliver 1st/2nd line technical support
• Diagnose and resolve issues involving hardware, software, printers, and networks
• Perform installations, updates, and configuration tasks
• Support the maintenance of infrastructure, backups, and basic security systems
• Log and manage support tickets using a helpdesk system
• Communicate clearly with users and escalate more complex issues where necessary

• Strong working knowledge of Windows Server (2012, 2016, 2019), Active Directory, DNS, DHCP, and Group Policy.
• Advanced knowledge of Office 365, including administration of Exchange Online, SharePoint, Teams, and One Drive.
• Experience in supporting and troubleshooting virtualization platforms (VMware, Hyper‑V).
• Networking expertise, including TCP/IP, VLANs, routing, firewalls (e.g. Sonic Wall, Cisco, Fortinet), and VPNs.
  • Experience with cloud platforms, particularly Microsoft Azure and/or AWS.