3rd line, IT Support Analyst. (MSP-services

• An experienced IT professional ready to step into a senior escalation role within a fast-growing Managed Service Provider?
• Wanting to be supported with professional training
  , give time‑off for studying, rewarded for your expert knowledge
• Wanting to lead projects
  , work with vendors, customers
• Earn in excess of £45k

We’re looking for a Service Desk Specialist who enjoys solving complex technical challenges, supporting infrastructure projects, and mentoring engineers all within a modern, forward‑thinking IT environment.

The Role - You’ll act as the final escalation point across a diverse client base, taking ownership of complex incidents, major problems, and service improvements.

Your responsibilities will include:

Acting as the highest technical escalation for incidents and service requests

Diagnosing and resolving complex issues across servers, networks, cloud platforms, firewalls and endpoints

Performing root‑cause analysis and implementing long‑term fixes

Supporting client onboarding, migrations, and infrastructure projects

Mentoring and supporting 1st and 2nd line engineers

Maintaining technical standards, documentation, and best practices

Collaborating with internal teams to improve service delivery

Liaising with vendors and suppliers on escalations and technical matters.

What We’re Looking For

4+ years’ experience in IT support:

Including 1–2+ years at 3rd line or senior level

Strong technical capability across:

Windows Server

Microsoft 365

Networking (DNS, DHCP, routing)

Firewalls and backup solutions

Cloud technologies

RMM and PSA tools

A calm, structured and proactive approach to problem‑solving

Confidence mentoring and supporting fellow engineers

Salary from £32,000 – £45,000, depending on experience

33 days’ holiday
, including bank holidays and your birthday off

8 hours per month dedicated to training

Fully funded professional certifications

Discounted gym membership

Employee reward and recognition scheme

Perks and discount platform

Mental health and well‑being support

Pension contributions

Modern office with breakout spaces

Free onsite parking

Regular company socials and team events

Clear career progression within a growing IT business

Are you ready to progress your career - apply today: