Trainer & Customer Support

Full‑time | Hybrid | Oxfordshire Competitive Salary + Benefits

Pertemps are delighted to be recruiting for a growing software provider within the bespoke joinery sector. Due to continued expansion, our client is seeking a confident, technically minded Trainer & Customer Support Specialist to join their team.

This is an excellent opportunity for someone who enjoys helping customers, solving problems, and delivering training both online and in person. The role is varied, people‑focused, and ideal for someone with a background in fire doors, joinery manufacturing, or costings/estimating of joinery products. Strong knowledge of industry regulations and compliance will be a real advantage.

This position combines training, technical support, and hands‑on software configuration. You will become an expert in the company's specialist joinery software and support customers throughout their journey.

• Install and configure software for new customers, either remotely or on‑site
• Deliver training sessions to end‑users and internal staff
• Provide telephone and email technical support to an established customer base
• Use remote‑access tools to guide customers through software features
• Support the development team with technical joinery knowledge and industry insight
• Assist in creating and improving training materials and workshop content
• Travel to customer premises when required, including occasional overnight stays
• Work collaboratively in a hybrid pattern, attending the Oxfordshire office 2-3 days per week (or full‑time if preferred)

We are looking for someone who brings a mix of industry knowledge, communication skills, and technical confidence.

• Background in the joinery industry, fire‑door sector, or estimating/costings for joinery products
• Understanding of joinery construction methods and relevant regulations
• Strong IT skills and confidence learning new software
• Excellent communication skills with the ability to train individuals and groups
• Friendly, professional, and able to build rapport with all types of customers
• Strong attention to detail and problem‑solving ability
• Flexible approach to travel and occasional overseas‑friendly working hours
• Full UK driving licence

• Experience with estimating software, CNC software, or similar systems
• Previous training or customer‑support experience

• Competitive salary based on experience
• 28 days holiday (including bank holidays)
• Company pension
• Private healthcare

This role comes with a salary around 35k, is based near Chipping Norton and due to the nature of the role, you will need your own transport.

If this role matches your background well, why wait… APPLY TODAY