Member Account Representative - CFS

Member Account Representative - CFS (20 hours)

Chippewa Falls South Office, 1031 Woodward Avenue, Chippewa Falls, Wisconsin, United States of America

Posted Thursday, January 22, 2026 at 7:00 AM

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. If this sounds like you, submit an application!

Are you looking for a rewarding career where you can impact your community? Royal Credit Union is hiring a Member Account Representative who is passionate about service and relationship-building. You’ll help Members with their financial needs, provide product demonstrations, and resolve inquiries efficiently and warmly.

Why Royal?

• Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

What You’ll Do:

The Member Account Representative is responsible for promptly welcoming Members and others to the office. Accurately process Member transactions as requested. Open new accounts, unsecured loans, credit cards and kwik cash loans. This position may also require working at other office locations. Responsible for actively building relationships by meeting Member needs with Royal’s products and services, providing electronic service demonstrations, and resolving any Member inquiries in an efficient, accurate, and friendly manner.

Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members.

What’s It Like Being a Member Account Representative at Royal Credit Union? Watch Here!

Our Commitment To You:

• Compensation: $17.41 - 19.49 (candidates with significant related experience may be higher)
• Benefits: Royal is proud to take care of our team members and their families! This position is eligible for select benefits such as paid vacation, 401k with match, tuition reimbursement, student loan repayment assistance, childcare assistance, and more!

What’s Needed For This Position:

• High School Diploma or Equivalent
• Have a working knowledge of financial services and identify solutions to meet financial needs for both existing and prospective Members.
• Demonstrate a strong sense of customer service, strong written and verbal communication skills, and strong interviewing and listening skills. Able to explain and present to Members.
• Exhibit good organizational skills, excellent time management, strong listening skills, and the ability to produce accurate and high-quality materials, data entry, and transactions.
• Readily learns new technologies, uses Royal’s digital solutions on different technology devices (e.g., tablets, smartphones, PCs, etc.), and a basic understanding of all Microsoft Office products.
• Work productively in a team environment with high levels of interruption, perform routine and repetitive tasks, and pay meticulous attention to detail.
• Previous customer service and cash handling experience
• Previous experience working in a financial institution

Work Schedule:

• Part-Time, working approximately 20 hours per week.
• Variable hours between 9:00am - 6:15pm Monday through Friday
  , and every other Saturday from 9:30am - 2:15pm
  .
• Must be able to work fully onsite at the Chippewa Falls…