Returns Inspection​/Quality Control Processor

Job description

Cosmo Appliances is a rapidly growing appliance brand with a deep understanding of current and future customers and their needs in the kitchen. With our products, we want to inspire people to come together and create unforgettable moments. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging environment.

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Training & development

We are looking for a capable Returns Specialist who can assist in ensuring that all warehouse policies and procedures are properly adhered to and that we are achieving our product distribution goals. This role applies to those with excellent communication skills, leadership capabilities, and strong attention to detail. This position is perfect for individuals who want to learn, grow, and succeed in a fast‑paced startup environment.

If you are ready for the challenge, then apply today—we'd love to meet you!

• Inspect, test, repair and organize returned kitchen appliances, checking for quality and condition of returned appliances and product;
• Assist in consolidation and storing process of product that has been received into specific designated locations.
• Receive return merchandise delivered by freight and small parcel carriers, following all return procedures for each product type.
• Distribute returned items to their proper location.
• Picking and pulling orders of open box returned items for will call and online customers.
• Take detailed damage pictures and enter damage notes in internal computer systems or writing on paperwork (such as item conditions using our internal grading system, customer’s return reasons, order reference numbers).
• Identify and report recurring product or packaging quality issues so they can be resolved with our vendors.
• Be the company’s key internal point of contact for all things related to returned merchandise and become a product expert by familiarizing with the technicalities of our products.
• Identify critical storage, distribution, and product quality issues and report them to upper management.
• Maintain a safe, clean, and organized work environment at all times.
• Other tasks as required to meet team goals.

• 1+ years experience in returns / quality control / inspections.
• Able to individually lift and maneuver up to 70 lbs frequently and repetitively.
• Experience with Microsoft Excel / Google Sheets.
• Proficient in working with smartphones to perform daily tasks (taking photos, sending emails).
• Forklift certified (plus but not required).
• Able to stand for long hours and move quickly on feet.
• Focus and remain on task in a fast paced environment.
• 1+ years of prior experience in returns or a distribution, warehouse, or other inventory handling environment.
• Knowledge of warehouse operating procedures.

Monday-Friday 9AM-5:30PM (some overtime required)