Customer Support Specialist

A large well known multinational energy management company is urgently looking to hire a Customer Support Specialist to join their team in Chino, CA!

** This is a 12+ month contract to hire on W2 offering a full benefits package **

• Bachelors degree
• 2-3+ years of experience
• Strong excel experience required
• Hours are M-F 6am-2:30pm
• Proficiency with MS Office suite
• Excellent verbal and written communication skills
• Excellent organizational skills

• Ensure that complaints are resolved effectively and without delay and those not resolved have been escalated to the appropriate entity
• Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
• Utilize I2P tools to process claims on a timely basis
• Ensure that Complaint process is supported with warm loop
• Share critical customer feedback information with management and all employees at all levels of meetings and on information boards
• Work in collaboration with continuous improvement engineer
• Update Logistics dashboard
• Assist with customer satisfaction and quality related projects as needed
• Act as the Customer Experience advocate.
• Drive Customer Centricity in entities.
• Ensure the Customer Experience is measured according to the Business priorities.
• Define and follow-up the improvement action plan and priorities with the Business stakeholders.
• Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention steps.

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k)
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy.

Applicants need to make their needs known in advance.