Client Services Representative - Chino Valley Animal Hospital

Overview

Chino Valley Animal Hospital, part of the Suveto network of hospitals and located in Chino Valley, AZ, is looking for experienced full-time Client Services Representatives to join our team.

Chino Valley Animal Hospital is a state-of-the-art veterinary facility in Chino Valley, AZ. We serve animal-lovers and their pets in our community. We’re proud of our clinic, with its spacious waiting room and exam rooms, clean environment for optimal health and the latest in veterinary technology. We feel that this reflects our commitment to providing each pet that comes through our doors with the utmost care and attention.

A Client Service Representative (CSR) will act as a liaison, provide product/services information and resolve emergent problems with accuracy and efficiency. Although this position does not provide direct care for the pets we serve, the CSR is critical to the success of every client interaction. We work using a team-oriented approach in delivering the best in compassionate care for both the pets and clients we serve.

The ideal candidate must have excellent customer service skills and be able to work in a fast-paced environment, multitask, answer phone lines, schedule appointments, check clients in and out of the facility, and remain calm under pressure, along with other duties. Hours include days, nights, and weekends. Previous experience in a multi-doctor veterinary practice is preferred or past client service experience.

If you want to make a difference in people’s lives and the pets they love, if you possess a can-do attitude with a passion for providing superior client service, we want to hear from you.

• Manage large amounts of incoming calls
• Handle cash and credit card transactions
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives
• Follow communication procedures, guidelines, and policies
• Strong phone contact handling skills and active listening
• Basic computer skills
• Familiarity with impromed systems
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

• High School Diploma or equivalent required.
• At least one year of previous experience in client services.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment

Our employment package includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%, and continuing education. In addition, all full-time hospital team members receive VSOP(r) grants, Suveto’s Veterinary Stock Ownership Plan, at no cost to team members. VSOP is an ownership program that tracks the value of the entire Suveto organization.

• Chino Valley Animal Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.