Seafood Department Head

Seafood Department Head

Reporting to the Store Manager, the Seafood Department Manager is responsible for Seafood department operation by achieving its profit/loss results, business goals and customer requests. The position also needs to support the Store Manager on other matters as assigned.

Established in 1993, T&T Supermarket is Canada’s favorite and largest Asian specialty supermarket chain. Our founders, Cindy and Jack Lee, created a shopping experience born out of a passion for providing easy access to Asian groceries. Named after their daughters, Tina & Tiffany, T&T started as a family‑run business. Today, with over 8,000 staff and 38 stores in the provinces of British Columbia, Alberta, Ontario in Canada, and the state of Washington in the United States, we created a people‑oriented and purpose driven culture to prioritize the best experience for our staff and customers.

Following the successful launch of our first U.S. store in Bellevue, Washington in 2024, we are expanding further into California and opening our second store in Washington in 2025 and 2026. Be part of our journey as we continue to grow‑rewarding careers and new opportunities await!

• Manage overall department performance, including ordering, inventory control, and promotional planning to achieve sales and operational goals.
• Monitor market trends and customer feedback to develop effective response strategies.
• Supervise and support staff performance through coaching, on-the-job training, and teamwork-building initiatives.
• Ensure product quality, freshness, and cleanliness, including maintaining clean and well‑kept fish tanks, and strict FIFO practice.
• Conduct quality checks during receiving and manage inventory in both display and walk‑in coolers.
• Provide exceptional customer service by being attentive, approachable, and responsive to customer needs and concerns.
• Lead by example by actively participating in all hands‑on tasks within the Seafood Department.
• Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department.

• Good communication skills in English; proficiency in Chinese (Cantonese and/or Mandarin) is an asset.
• Minimum of 5 years of relevant experience, including 3 years in a supervisory role preferred, demonstrating strong leadership and training abilities.
• Basic knowledge of profit and loss control; able to interpret data and analyze market trends.
• Proficient in Microsoft Office applications.
• Well-versed in workplace health and safety practices.
• Strong knowledge of merchandise management, including inventory control and promotional execution.
• Familiar with tools and equipment relevant to the role; able to accurately interpret product labels.
• Excellent organizational, problem‑solving, interpersonal, and customer service skills.
• Self‑motivated, accountable, and able to work both independently and as part of a team.

• Competitive Wages
• Paid Holiday Leave
• Premium Pay For Holiday Work Hours
• Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement)
• Medical, Dental & Vision Care
• Life & AD&D Insurance
• Employee Assistance Program
• 401(k) Retirement Plan
• Paid Training
• 10% Off In-store Staff Purchase Discount
• Subsidized staff meal
• Birthday Cake
• Long Service Award
• Staff Recreation Activity
• Conditions may apply to some of these perks.

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.