C120 - Case Manager
Job in
Chilliwack, BC, Canada
Listing for:
Phoenix Society
Full Time
position
Listed on 2026-01-18
Job specializations:
-
Social Work
Community Health, Mental Health, Family Advocacy & Support Services
Job Description & How to Apply Below
Position: C120 - Case Manager - (Full Time)
Title: Case Manager - (Full Time)
Number of Positions: 1
Competition Number: C120
Location: Chilliwack, BC
Position Status: Full Time, Permanent
Shift Timings & Days : (Monday - Friday) 10 am - 06 pm
Reports to: Program Manager
Compensation: (Grid 34) $31.56 - $33.28
Job Summary:
The Case Manager at Phoenix Society facilitates the recovery and capacity-building of clients to maximize their social and economic potential and support their goals for successful independent living in the community.
The position is responsible for: case management, including the facility resident orientation, assessment, supportive counselling, and group facilitation; client support; and community building. The Case Manager connects clients to needed services with addiction counsellors, employment counsellors and others at the Society, as well as with community organizations.
Responsibilities:
Case Management
Provide case management services to assigned caseload of clientsObserves clients, identifies and assesses potential emergency situations, and develops short-term strategies to deal with such situations. Reports medical, behavioural, and other problems as required. Provides feedback and input regarding clients’ needs, performance, and progressMaintain and update client case management files on the database system, ensuring that monthly reporting deadlines are metProvides supportive counselling, demonstrations, modeling, and behaviour management to clients, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skillsCompletes and maintains related records and documentation such as care plans, progress reports, statistics, and daily logsIdentify and prioritize clients’ needs in the following areas: employment; financial support; substance use; criminal justice involvement; family history; etc.Assist in coordinating routine medical care and collaborating with on-site medical teamAssist in liaising with psychiatrists, mental health teams, etc. as part of case work support servicesAttend and participate in Interdisciplinary team meetings and collaborate with other on-site professionalsTransition and Discharge planningClient Services
Act as a positive role model, coach, advisor, leader, and rational authority for clientsTeach clients effective social and interpersonal skills through daily groups and through the tasks of appropriate daily living and social activitiesContribute to maintaining a therapeutic environment following therapeutic community principles which encourage awareness of interdependence of community members and the value of responsible concern for oneself and othersPrepare intake and admission documentation for review with new clients in the Housing Program prior to the client’s move-in dateWelcome and orient incoming clients to Transitional and Supportive Housing Programs. Review the Resident Handbook with clients and assist them with move-in needs such as bedbug protocols, unpacking, getting familiar with the building, health and safety protocols, community resources and staff locationsForm and maintain positive and effective collaborative relationships of accountability with clients in the areas of education, employment, recovery, volunteer participation and independent livingActively involve the client in action planning and encourage them to take responsibility for the outcomes they are striving to achieveProvide crisis intervention when necessaryAssist in monitoring client’s activities within residential buildings to ensure that areas are appropriately used for their purpose by visiting floors and common areas and viewing video camera feeds as requiredConnect clients to relevant community resources, services, and opportunitiesAssist in bridging clients to long-term un-serviced housingAct as an advocate for the client during their stay and maintain contact after discharge to provide follow-up support if possibleConducting monthly suite inspections, move in and move out…
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