Customer Service & Parts Sales Coordinator

Customer Service & Parts Sales Coordinator

Be among the first 25 applicants to join IMW Industries Ltd. in Chilliwack, BC.

CA $25.00/hr - CA $25.00/hr

Since 1912, IMW Industries has manufactured industrial equipment known for its quality and reliability. Today, IMW is one of the largest employers in Chilliwack and is a leading supplier of Compressed Natural Gas (CNG) equipment for vehicle fueling and industrial applications. To know more, visit

• Manages parts sales from ordering to delivery by ensuring inter-department coordination.
• Provides support to international and domestic customers.
• Processes warranty claims.
• Monitors sales revenue and issues reports to management.

• Respond to customer inquiries and incoming work requests.
• Process quotations and sales orders in ERP system, ensuring accuracy and proper pricing.
• Assist with pricing structure and strategy.
• Handle warranty claims, non-conformance reports, and customer credit notes.
• Effectively communicate with customers on inquiries, sales order status, and shipment details to ensure on-time delivery.
• Manage sales orders from initiation to completion and coordinate with multiple stakeholders.
• Handle and resolve customer complaints and order conflicts.
• Facilitate technical support and contribute to aftermarket training programs, marketing literature, and bulletins.
• Analyze large data sets to support decision-making and reporting.

• High School Diploma or higher.
• Minimum of two years of office-based work experience in a customer support role or equivalent.

• Proficient in MS Office, email, and internet applications. Advanced Excel skills is an asset.
• Strong organizational, planning, and prioritizing skills.
• Excellent communication and problem-solving abilities.
• Adaptability and teamwork skills with attention to detail and accuracy.
• Fluent in English with good interpersonal skills. Second language is not required but an asset.
• Ability to work under pressure, multi-task, and maintain a high level of professionalism.
• Must be organized, neat, and a team player.

Entry level

Full-time

Other

Machinery Manufacturing

Chilliwack, British Columbia, Canada