Yale - Support Worker; Casual

Position Summary

The Support Worker provides a range of supports, serving homeless/at risk individuals, many of whom are living with mental illness, substance use and/or HIV. Using a strengths-based model, the Support Worker participates with tenants in the development and implementation of service plans, including: assessment; goal setting, achievement and review; resource acquisition; and monitoring in the areas of daily living, financial, vocational/educational, social supports, health, harm reduction, culture, recovery and leisure/recreational supports.

The Support Worker works closely and collaboratively with other direct service staff, family and external service providers, advocating for access and rights as needed. The Support Worker also provides daily support including medication administration, building security, crisis intervention, health and recreational groups and general problem solving.

• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees
• Employee and Family Assistance Program available to ALL employees, including 24-hour helpline, Personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching
• Unlimited Physiotherapy and $1,000/year coverage for Massage
• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractor, Group Life Benefit $50,000, Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies

Job Competition: cas

Closing Date: Midnight, November 30, 2025

Job Title: Relief Support Worker

Hourly Range: $31.56 – $33.28 (BCGEU, Grid 34)

Work Site: Yale, BC

Start Date: As soon as possible

* Vulnerable Sector Criminal Record Check: A clear BC Vulnerable Sector Criminal Record Check is a condition of employment. Applicants must be willing and able to receive a clearance under the Criminal Record Review Act.

Opening in Spring 2019, the Chilliwack Yale site is Rain City Housing’s first modular supported housing facility in Chilliwack. It is located at 45944 Yale Road and will provide 46 units of single room occupancy (SRO) housing to low-income individuals 19 years of age or older who live in the community, have a history of homelessness and who need additional support services to maintain housing.

This supported housing program will be staffed by a combination of support workers, including an Indigenous Cultural Support Worker and a Peer Services Support Worker. The support workers oversee the front desk, assisting with program area upkeep, managing guests and providing community supports. The building will also have custodial, home support and facilities management staff.

Each unit will contain a private bathroom with toilet, shower and sink, as well as a kitchenette. The building will have 24 hour/ 7 day a week staffing, with a minimum of two staff on site to maintain the building, deliver programs, support tenants and ensure a safe environment. The program includes one meal a day, with kitchen facilities and a cook to prepare the dinner meal.

Many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness;
Minimum education and experience includes:

• A Diploma in community social services
• Two years of recent, related work experience; emphasis on mental health, addictions, homelessness and/or social services
• Or an equivalent combination of education, training and experience
• Current First Aid and CPR certification

• Establish and maintain collaborative relationships
• Identify and work to increase people’s strengths
• Work with people using hope-inducing strategies
• Informally teach harm reduction, life skills
• Implement client-centred service plans
• Respond to problematic behaviour using an understanding of the behaviour's context and function
• Knowledge of the integrated concurrent disorders recovery model for working with chronically homeless individuals
• Knowledge of mental health diagnoses,…